Client Success Executive

2 days ago

Brentwood, United States EvidenceCare LLC Full time
Location: Nashville, TN or Remote

Position Type: Full Time

Pay: Salary

Reports to: VP of Client Success

Company Overview:
EvidenceCare is a fast-paced, fun-filled tech company scaling our market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.

EvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue. Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes.

Company Vision: We envision a day when every clinical decision will deliver the right care at the right time.
Company Mission: Empower better care decisions.
Company Values: Grit, Respect, Innovation, Teamwork, Integrity, and Fun

The type of people who succeed at EvidenceCare:
We want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.

We want every team member to achieve their dreams while at EvidenceCare and to enjoy the journey together.

We want people who communicate well, take ownership of projects, and also work collaboratively in team settings and desire to get a little bit better each day.

Position Summary:

As the Client Success Executive, you will serve as a key liaison between our clients and all areas of the company to help drive customer satisfaction & success, facilitate product adoption, ensure KPIs are being met, and strengthen partnerships with key stakeholders. You will have a lot of exposure to C-suite stakeholders and ownership of those relationships. Armed with a thorough understanding of our products and client workflows, you will play a key role in driving value for our customers from kickoff through the life of the partnership. You will also play a critical role in identifying additional business opportunities within and across existing clients and working hand-in-hand with Sales to drive them.

Roles and Responsibilities:
  • Establish and maintain effective working relationships with the client C-Suite and Influencers, through consistent and meaningful, engagements to foster long-term partnerships. Our key stakeholders include the c-suite, physician leaders, revenue cycle leaders, IT, care management, hospitalists, and emergency department physicians.
  • Understand optimized workflows by using EvidenceCare solutions and support clients in embracing best practices and processes.
  • Meet with key client executives and stakeholders, on a regular basis virtually and on-site, to review KPIs, ROI, and Quarterly Business Reviews in collaboration with the EvidenceCare Clinical Directors and Product Educators.
  • Strategize short term and long-term goals for the client.
  • Secure seamless transition from Implementation to Stabilization, to ongoing value realization for all clients.
  • Demonstrate full understanding of EvidenceCare solutions and ongoing view of their value add to clinical outcomes and efficiency.
  • Continuously evaluate client health to mitigate risk and assess growth and expansion opportunities.
  • Analyze data, understand specific customer problems and communicate value through creating and presenting compelling stories to C-Suite and clinical audiences
  • Contribute significantly to internal process improvement efforts to scale the Client Success vertical
  • Focus on delivering white glove service to obtain trust, loyalty, and retention.
  • Proactively become knowledgeable of client workflows and organizational drivers for success.
  • Maintain Salesforce current with all necessary client health metrics and data.
  • Document engagement and share updates/issues with cross functional teams to inform on client state
  • Collaborate with cross functional team leaders, serving as client advocate for process improvement and product development.
Minimum requirements:
  • Bachelor's degree
  • 5+ Years of Client Success experience
  • 5+ Years of Healthcare Experience, provider-side preferred
  • Healthcare consulting experience - highly desirable
  • Prior experience with clinical provider workflows in the ambulatory and inpatient settings
  • Experience utilizing analytics to craft compelling narratives
  • Strong project management and presentation skills
  • Self-starter with startup experience and a willingness to work hands on and address the details
  • Ability to effectively communicate and present information to internal and external stakeholders
  • Ability to travel up to 40%
Experienced with:
  • Microsoft Office (PowerPoint, Word, Excel)
  • Experience in Salesforce and Microsoft Teams
  • Analyzing data using business intelligence tools
Benefits:
  • Competitive salary + stock option opportunities
  • Unlimited PTO
  • Hybrid work environment (remote and in-office)
  • Medical, Dental, Vision, & Life Insurance Benefit Plans
  • Company 401k plan
  • Frequent company and team outings to celebrate wins and life together

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