Guest Services Representative

2 weeks ago


Des Moines, United States Willis Auto Campus Full time
Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests

Willis Automotive Offers:
  • A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
  • 401k with company match
  • Paid Time Off and 7 paid holidays
  • Employee discounts at all locations
  • Paid training and development on and off-site
  • Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more
Primary Function:

Provide exceptional service in a fast paced, multi-line dealership when responding to customers’ appointment needs and inquiries. This position functions as a liaison between customers and service advisors to enhance communication. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities:
  • Respond to customer inquiries or service requests via e-mail or phone in a professional and courteous manner.
  • Manage appointment schedules to maintain an adequate workload for all vehicle lines, including detail and accessories, based on assigned hours and appointment numbers, according to technician and advisor availability.
  • Schedule service appointments and accurately describe the service needs in the appointment system software.
  • Reserve loaners and complete proper forms for the scheduling of rental cards and pick up and/or drop off scheduled appointments. Coordinate drivers, arrange for out of town pick up, and deliver of vehicles.
  • Promptly respond to requests from various department personnel (sales, collision, etc.) in a professional and courteous manner to assist in providing the ultimate guest experience.
  • Perform follow-up calls to all service customers to ensure that they are completely satisfied with their recent work performed.
  • Complete out-going calls to customer base to increase appointment and retention.
What we need from you:
  • High School Diploma or equivalent required
  • Previous experience working in multi-line call center preferred
  • Working knowledge of Excel, Outlook and locating information on the Internet required
  • Strong written and verbal communication skills required
  • Ability to remain calm during confrontation required
  • Strong attention to detail


  • Des Moines, United States Schulte Hospitality Group Full time

    HPDM-37652 Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...


  • West Des Moines, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...


  • Des Moines, United States Aparium Hotel Group Full time

    Position: Guest Services Ambassador Location: Des Moines, IA Job Id: 282 # of Openings: 3 GUEST SERVICES AMBASSADOR Position Profile Reports to: Guest Services Manager, position is non-exempt WHO WE ARE Surety Hotel is managed by Aparium Hotel Group which was founded in 2011. Since its founding, Aparium has grown into a new kind of hotel brand, one that...

  • Guest Service Rep

    4 days ago


    West Des Moines, United States Kinseth Hospitality Companies Full time

    We are seeking a responsible Front Desk Agent to maintain the highest quality of service and who can ensure all our guests are welcomed with a smile. The Front Desk team is responsible for checking our guests in and out of the hotel using the Hilton's PEP System. Front Desk Agents are also responsible for creating reservations, answering phone calls,...


  • Des Moines, United States Silver Dollar City Full time

    White Water Guest Services Lead (Summer) Tracking Code 15576-687 Job Description **This position has full time hours from May 22 until September 6** **Summary:** Supervises Front Gate and Rentals at White Water by performing the following duties: **Essential Duties and Responsibilities** include the following. Other duties may be assigned. * Ensures all...

  • Guest Service Agent

    5 days ago


    West Des Moines, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsWest Des Moines, IA time typeFull time posted onPosted Today job requisition idR11938 Job Pays $14.00 Per Hour Plus Quarterly Bonus Potential! Property Location: 5505 Mills Civic Parkway - West Des Moines, Iowa 50266Property Location: 5505 Mills Civic Parkway - West...


  • Des Moines, United States Spare Time Entertainment Full time

    ** Guest Service Associate - Des Moines** **Job Category****:** Guest Services **Requisition Number****:** GUEST001586 Showing 1 location **Job Details** **Description** * Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary. * Answer guest inquiries over the phone and in-person; providing accurate information. *...


  • Des Moines, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...


  • Des Moines, United States Kemin Industries Full time

    At Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers' account needs are met Customer Service Representative, Customer Service, Customer Experience, Representative, Manufacturing, Retail


  • Des Moines, United States Rug Doctor Full time

    OverviewJOIN THE RUG DOCTOR CLEAN TEAM: Area Service Representative #377 Rug Doctor is hiring afull-time, Monday-Friday, Area Service Representative (ASR), and is seeking a responsible, self-starter to provide delivery of products and the service of display/equipment, while providing superior customer service to established retail accounts. Route requires...

  • Guest Service Agent

    3 days ago


    Des Plaines, United States UnitedService Companies Full time

    Job DescriptionJob DescriptionPosition Purpose The Guest Service Agent performs all reception area duties such as greeting guests, answering guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations. The Guest Service Representative also maintains the cleanliness and organization of the reception/office area....


  • West Des Moines, United States UNITED COMMUNITY SERVICES, INC. Full time

    Job DescriptionJob DescriptionWe have a full-time position available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package."UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a difference in our community." "My supervisor is caring...


  • Des Moines, Iowa, United States teamworkonline Full time

    OverviewA Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including;...


  • Des Moines, United States Premier Health Consultants, LLC Full time

    PRN - The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met, regardless of age or gender, on a continuing basis by Customer Service Representative, Customer Service, Representative, CSR, Retail, Healthcare, Patient


  • Des Moines, United States CentiMark Full time

    **CentiMark Corporation** **Service Sales Representative** **CentiMark - West - Des Moines, IA - Full Time** We have an exceptional opportunity for an additional full-time **Service Sales Representative** to support our sales teams in **Western Iowa and Eastern Nebraska**. We are looking for an individual that is a self-starter and energetic to develop...

  • Guest Event Expert

    4 days ago


    Des Moines, United States Marriott Full time

    **Job Number** 23204415 **Job Category** Food and Beverage & Culinary **Location** Des Moines Marriott Downtown, 700 Grand Avenue, Des Moines, Iowa, United States **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about serving guests during a banquet or...

  • Guest Event Expert

    5 days ago


    Des Moines, United States Marriott International Inc Full time

    Job Number 23204415 Job Category Food and Beverage & Culinary Location Des Moines Marriott Downtown, 700 Grand Avenue, Des Moines, Iowa, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about serving guests during a banquet or event. Instead, we want to build an...

  • Guest Event Expert

    4 days ago


    Des Moines, United States Marriott International Full time

    Job Number 23204415 Job Category Food and Beverage & Culinary Location Des Moines Marriott Downtown, 700 Grand Avenue, Des Moines, Iowa, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about serving guests during a banquet or event. Instead, we want to...

  • Guest Event Expert

    5 days ago


    Des Moines, United States Marriott Full time

    **Job Number** 23204415 **Job Category** Food and Beverage & Culinary **Location** Des Moines Marriott Downtown, 700 Grand Avenue, Des Moines, Iowa, United States **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about serving guests during a banquet or event. Instead,...


  • West Des Moines, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...