White Water Guest Services Lead

2 weeks ago


Des Moines, United States Silver Dollar City Full time

White Water Guest Services Lead (Summer) Tracking Code

15576-687

Job Description

**This position has full time hours from May 22 until September 6** **Summary:** Supervises Front Gate and Rentals at White Water by performing the following duties: **Essential Duties and Responsibilities** include the following. Other duties may be assigned. * Ensures all guests/employees/vendors have appropriate admittance ticket into facility. * Follows and assists Corporate Reservations ticketing policies and procedures. * Follows and assists Group Sales programs for admission into facility. * Plans and prepares work schedules and assigns employees to specific duties. * Supervises employees engaged in ticket sales transactions, or performs work of subordinates, as needed. * Supervises employees working at Turnstiles. * Supervises employees working at Rentals. * Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices. * Ensures PCI compliance for Front Gate and Rentals. * Answers customer's complaints or inquiries. * Responsible for departmental training, and White Water safety policies and procedures. * Constantly evaluates entire staff to ensure the safest environment for our guest and employees. * Assist in overall park operations to include emergency procedures, customer issues, or any other operational issues. * Follow / implement White Waters disciplinary policies and procedures. * Adjust staffing levels based on daily attendance. * Issue written and oral instructions. * Maintain harmony among employees and helps to resolve disputes **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Benefits Offered** * Free admission to Herschend Family Entertainment theme parks and water parks * Complimentary Silver Dollar City Attractions tickets to share with your favorite people * Access to a low-cost health clinic, which features a full-service doctors office * Free or discounted admission to participating local shows and attractions * Discounts on food, merchandise and lodging at Herschend Family Entertainment properties * Eligible full-time employees also receive health insurance, profit sharing and 401(k) Equal Opportunity Employer/ Disabled/ Veterans Required Experience

High school education or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. Previous experience with Omni Ticketing Program preferred Job Location

Branson, Missouri, United States

Position Type

Full-Time/Regular

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