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Registered Medical Assistant
2 months ago
RESPONSIBILITIES
Exceptional Customer Service
Ability to communicate and work effectively with people of varying backgrounds, health care professionals and support staff at all levels.
Must have respect and regard for the dignity of all patients and their families / caregivers.
EHR Inbox Management
Process inbox messages in a timely manner
Phone Messages / Telephone Encounters
Return messages and relay pertinent information in a timely manner to patients or other entities as needed.
Visit Preparation
Preparing patients for medical procedures and assist with procedures.
Cleaning and Sanitizing rooms after each patient
Patient Care within Scope of Practice
Conduct a comprehensive assessment of the patient’s health and psychosocial needs and develop a treatment plan collaboratively with the patient (and family or caregiver) and health care team.
Record all interventions – phone, email, in-person – in patient chart. Compile and produce reports on service delivery and outcomes.
Work with RN Care Team Director and Clinical Operations Director to obtain data needed for outcome measurement reporting.
Report patient progress in patient files and to medical staff.
Perform basic laboratory and point of care testing.
Maintain patient’s medical records.
Work with provider(s) to send medication refills to appropriate pharmacy.
Work with patients - new-born to geriatric, women’s health, OB, immunizations, and more
Communicate relevant information to the various departments to maintain continuity of care.
Stay up to date with immunization changes
able to obtain Vital Signs (Manually Blood Pressure)
Able to obtain Screenings/Measurements
Provide Patient Education as needed
PERSONAL SPECIFICATIONS
Knowledge and Experience:
High level of problem solving and critical thinking skills.
Excellent computer skills required for internal communications.
Ability to work independently as well as part of a team.
Behaviors:
Respect for all others; seeing value in all people
Ability to work closely and collaboratively with team members
Positive attitude
Performs all duties in an independent manner with minimal supervision and directions, shows initiative
Must be able to work as a member of a team and promote teamwork with other staff members
Works well with supervisor and all others in positions of authority
Consistently shows ability to recognize and manage priorities
Has the ability to manage multiple projects to conclusion
Attributes:
A high degree of personal and professional discretion and integrity
Excellent interpersonal and conflict resolution skills
Must possess attention to detail and problem-solving skills
Strong supervisory & leadership skills
Self-starter
Maintains a well-groomed appearance
Maintains a well-kept work area
Excellent verbal and written communication skills
Excellent organizational skills
Excellent time management skills
Strong analytical and problem-solving skills
Physical Requirements:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone. Team members will perform their duties while standing for extensive periods of time. Good eyesight and manual dexterity skills are essential. Must have strength sufficient to assist with lifting and transferring a patient and perform CPR. Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas. May be exposed to infectious diseases, blood-borne pathogens, and occupational dangers.
