Senior TIBCO Support Engineer

4 months ago

Jersey City, United States Eateam Full time
Senior TIBCO Support Engineer
Location : Jersey City, New Jersey. (Work Model - Hybrid - 2-3 days a week from Client office in New Jersey, USA office.)
Duration : 6 -12 months. Possibility to extend

Responsibilities
  • Incident Management: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs)
  • Problem Solving: Utilize strong analytical skills to diagnose and resolve complex issues within J2EE environments. Implement long-term solutions to prevent recurrence of incidents.
  • Automation: Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency.
  • Performance Optimization: Monitor application performance using APM (Application Performance Management) tools. Identify bottlenecks and optimize the performance of J2EE applications through code improvements, configuration tuning, and resource optimization.
  • Release Management: Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services.
  • SRE Practices: Implement SRE principles and practices, such as defining and monitoring SLIs (Service Level Indicators) and SLOs (Service Level Objectives), managing error budgets, and conducting blameless postmortems.
  • Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of the J2EE applications and services.
  • Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities
  • Documentation: Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides.
  • Collaboration and Communication: Work closely with development, QA, and operations teams to foster a collaborative environment. Communicate effectively with technical and non-technical stakeholders to maintain transparency and alignment.
  • Active support in chatrooms: Be prompt and responsive in mission critical application chatroom supports on demand.

Skills Must have
  • IT professional with around 7-9 years of experience leading and working on 24x7 multi-environment platform and application support engagements involving hands-on handling of incidents and changes.
  • Must have experience in monitoring and operating TIBCO BW 6.x applications.
  • Must have experience in configuring and doing fixes on the TIBCO environment.
  • Knowledge of TIBCO BW/EMS is a must.
  • He/She should have very good experience in performing root cause analysis and resolution activities and also performing configuration changes.
  • Must have experience in writing automation scripts. Any expertise in cloud-based technologies would be an added advantage.
  • He/She should be a very good communicator.
Nice to have
  • Insurance domain experience.

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