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IT Logistics Support I
3 months ago
IT Logistics Support I
Location
US-CA-Valencia (HQ)
ID
2024-1160
Category
Technology
Position Type
Full-Time
Remote
No
Overview
The IT Logistics Support I is responsible for the accurate tracking of IT hardware, from purchasing needs to deployment and payments. Assist with basic IT issues and refer complex issues to higher-level IT Field Support Technicians
Responsibilities- Coordinate equipment requests as they are received through our ServiceNow ticketing platform and determine if new or repurposed equipment should be deployed.
- Prepare quotes for new equipment purchases from our hardware vendors.
- Process Purchase Order requests.
- Ensure accurate and timely receipt of materials within the facility.
- Create deployment tickets for equipment ordered once received.
- Update the tracking database of inventory ordered, received, deployed, and repurposed.
- Rotate spare equipment into production as necessary.
- Track deployment status through to completion.
- Verify receipt of equipment and approve invoices for payment.
- Maintain an internal asset inventory of department-assigned equipment.
- Assist IT Field Support and Technical Support with hands-on requests when needed, such as deskside Moves/Adds/Changes, equipment swaps, and general technical support.
- May be required to install and configure operating systems and software applications.
- Facilitate the eWaste process of preparing equipment for recycling that is no longer needed.
- Create process documentation and develop workflows to assist the ongoing improvement of published processes and procedures.
- Other duties as assigned by the department manager.
- Work within their team and have a direct impact on their tasks.
Qualifications
Education
Min/Preferred: Preferred
Education Level: 4 Year / Bachelors Degree
Experience
Minimum Years of Experience:0
Preferred Years of Experience:2
Comments: 0-2 yrs. experience in Customer Service or Customer Relations. Background in Information Technology a plus.
Knowledge, Skills & Ability * Background in Information Technology a plus * Bring a positive attitude and contribute to the entire service department through the flexibility and willingness to jump in where needed. * Committed to staying current on technology and procedures. * Comfortable with written and verbal communication * Ability to work in a fast-paced environment and meet deadlines. * Multi-task between ongoing projects and detail-oriented * Ability to work in a team environment. * Learn and discover existing tools and processes to apply them along with their academic knowledge to achieve simple tasks.Corporate Values
* Practice open Communication with all levels;
* Be Accountable by taking ownership of customer issues and responsibility for one's actions;
* Foster Teamwork by cooperating and collaborating with other employees;
* Seek ways to make the workplace Fun for oneself & others;
* Conduct oneself with Integrity by being honest, trustworthy and ethical in all work activities and interactions;
* Work with a Service Orientation by having a genuine concern for the needs of one's customers and by being friendly, professional and following through on commitments; and
* Demonstrate Humility in all interactions and remember to leave one's ego at the door when one arrives to work.
DisclaimerLogix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.
Pay RangeUSD $19.21 - USD $28.82 /Hr.
