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Customer Service Representative

3 months ago

Nampa, United States Gymreapers Full time

Employment Status: Full-Time, Benefits Eligible

Location: On-Site at Gymreapers' HQ in Nampa, ID

Schedule: Monday - Friday, 8am - 5pm (flex according to business needs)

Reports To: Director of Customer Service

Compensation: Starting Pay $16/hr + DOE, full-time benefits

Who We Are

Training isn't just something you do, it's a lifestyle you choose. We create premium lifting gear, apparel, and equipment that provides support, stability, and increased performance. We represent the culture of training.

We are a rocketship with a huge mission to empower our customers to reach their next PR. We take pride in the details of everything we do. From how our products are constructed, including several IPF and USPA approved products, to the partners we work with to the way we take care of our facilities. This mentality has earned us over 30,000 5-star reviews on Amazon, a 4.7 (out of 5) rating on Amazon, a #1 ranking from Barbend.com, a 4.8 (out of 5) rating on Trustpilot, and a 5.0 (out of 5.0) rating on both Glassdoor and Indeed as a best place to work in the industry.

The Gymreapers' brand has also been listed three years in a row on the Inc Magazine's list of 5,000 fastest growing businesses: 2023 at #266 & #1 in Idaho, 2022 at #291 and 2021 at #521. Our CEO, Roc Pilon, recently was named Mountain West Entrepreneur of the Year by Ernst & Young and Forbes 30 Under 30 Class of 2023, Retail & Ecommerce category. We are growing so fast that we moved into a 60,000 sq ft distribution facility with 3,000 SKUs in summer 2022 and are set to expand to 180,000 sq ft in 2024.

And we haven't even scratched the surface of our opportunity. As more consumers trends more towards the power of strength training - we are well positioned to disrupt this category. Gymreapers' gear and apparel is a reflection of our customers' identity. Our brand gives them confidence and a competitive edge to take it to the next level. Together we align to the core value that "Nothing is Given, Everything is Earned."

Benefits/Perks

  • Competitive Pay
  • Company paid holidays
  • Paid Time Off (PTO)
  • Gymreapers on-site gym
  • Newly renovated HQ
  • 401(k) with up to a 4% employer match
  • Life Flight Program, Voluntary
  • Employee Assistance Program
  • Bereavement policy
  • 50% Employee Discount on Gymreapers.com
  • 100% Employer Paid: Medical, Dental and Vision - short-term and long-term disability - life insurance for both employee and spouse/dependents
  • Health Savings Account (HSA) employee option
What You'll Do:

We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our customers through phone, email or online chat.

Who We're Looking For:
  • Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
  • Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
  • Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
  • Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
  • Escalate customer impacting issues through proper internal channels.
  • Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
  • Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
  • Other projects and duties as assigned
What You'll Bring:
  • High school diploma or equivalent required
  • Excellent customer service skills, ability to help customers in a friendly and compassionate manner
  • Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
  • Ability to read and follow directions
  • Strong ability to retain confidential information pertaining to customer information
  • Ability to calculate figures and amounts
  • Excellent communication skills; both written and verbal
  • Intermediate experience with Microsoft Office Suite/Google Apps
  • Experience using multiple lines of contacts (email/phone/chat/social)
  • Primarily sedentary work at a computer for prolonged periods of time
Our Core Values
  • Grow or Die
  • Customer Obsession
  • Extreme Ownership
  • Nothing is Given // Everything is Earned
  • Be Humble
  • 1% Better Everyday
  • Live with Integrity
  • Sacrifice

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

PROTECTING YOUR INFORMATION: STAY VIGILANT AGAINST SCAMMERS

At Gymreapers, we prioritize the security and privacy of our employees and future team members. Unfortunately, scammers may attempt to deceive job seekers by impersonating representatives from reputable companies like ours. We want to assure you that Gymreapers will never ask for sensitive information such as banking details or social security numbers until you are officially hired. We encourage you to contact us directly if you suspect any fraudulent activity. To ensure your safety, please remember that Gymreapers conducts in-person and/or virtual interviews with our applicants from our HQ in Nampa, ID. We prioritize getting to know you through a legitimate and secure process. Please be cautious if you receive any communication claiming to be from Gymreapers but not from our official [email protected] email address.