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Front Desk Supervisor

2 months ago

Richmond, United States Embassy Suites Full time
The Embassy Suites by Hilton Richmond is seeking a Front Desk Supervisor with a flair for hospitality.

Are you someone who values teamwork, takes ownership of your role and is passionate about serving guests with warmth and hospitality? If so, Embassy Suites invites you to join our team We are seeking candidates with a wide variety of knowledge, skills and experiences to contribute to our continued success.

The Embassy Suites by Hilton Richmond is owned and operated by Shamin Hotels, Central Virginia's largest hotel management company. We own and operate hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags and have tripled in size to 70 hotels over the past ten years. We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, hotel discounts and a fun, friendly place to work. We work hard, but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Job Duties:

  • Lead and supervise Front Desk staff during p.m. and mid-day shifts.
  • Lead by example, greeting guests, completing the registration process, answering questions and serving as an ambassador for the region.
  • Serve as Manager on Duty, representing management and working with guests, associates, vendors and others to solve issues.
  • Maintain Embassy Suites by Hilton and Shamin brand standards for guest service and operations.
  • Contribute to the hotel's profitability and guest satisfaction.
  • Meet business and guest service objectives through employee development, job engineering and quality image.
  • Manage compliance with established company policies and procedures.
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Maintain procedures for credit control and handling of financial transactions.
  • Maintain procedures for security of monies, guest security and emergency procedures.
  • Receive guest complaints and ensure corrective action is taken.
  • Ensure staff uses correct guest interaction skills.
  • Reward employees who meet or exceed guest expectations.
  • Participate in and/or lead departmental meetings.
  • Complete required training and supervise training of guest service staff.
Qualifications:
  • Must have demonstrated guest service and supervisory experience.
  • Hilton Hotels experience and knowledge of Hilton OnQ is highly desirable.
  • A high school diploma is required and a college degree in communications, management, marketing or travel and tourism is desirable.
  • Excellent written and verbal communications skills and fluency in English is required and a second language is beneficial.
  • Must be flexible to work varying shifts as well as weekends and holidays.
  • Must have leadership qualities and be able to train, motivate and evaluate employees.
  • Must be a problem solver with a diplomatic nature and professional demeanor.
  • Excellent organizational skills and attention to detail.
  • Ability to multi-task
  • Proficient in Microsoft Office, productivity programs and Internet platforms.
  • Ability to work well under pressure and operate as a team player.
  • Efficient cash handling skills and knowledge.


We are proud to be an equal opportunity employer and maintain a drug free work environment. We do background and reference checks on potential employees. We thank all applicants for their interest, but only those selected for an interview will be contacted.