Information Technology Technician

Reference #: 4478552 THE POSITION Thank you for viewing our job posting We are Bedford-Somerset DBHS, a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns. Learn more about us at www.dbhs.co This opportunity is for an IT Technician to provide support and system enhancement activities for our main offices in Somerset and Bedford plus outlying facilities and remote sites. Requires excellent customer service skills and good working relationship with staff, contracted providers, and the public. This position performs troubleshooting, software installation, workstation set up, software support for users, inventory, and training. Put your skills and training to use to perform IT functions and support to our staff Apply today to join our IT Team DESCRIPTION OF WORK This position provides support and systems enhancement activities for Information Technology (IT) end users for Bedford-Somerset Developmental and Behavioral Health Services (DBHS). Requires and provides excellent customer service, establishing and maintaining a good working relationship with staff, contracted providers, service providers, and the general public. Work is performed independently using initiative and judgment to resolve user technical problems in the use of IT. Performs all aspects of employee workstations and peripheral support to include installation, maintenance, and upgrades for PC software. Provides support for telecommunication equipment and services, to include VoIP functions, audio and video conference equipment, and web conferencing. Performs software diagnostic procedures including software utility programs to assess and troubleshoot information technology software problems. Assists with software support functions to all field-based personnel. Support includes responsibility for cellular and broadband internet connections, VPN connections, printers/multifunction devices, workstations, laptops, and tablets. Assists with coding and documenting revisions and modification processes to support application software. Assists in developing reporting information and analytics for staff applications. Assists with ensuring and/or providing day-to-day user support for approximately 250 workstations. Supports VPN connectivity for remote users. This position: Assumes primary support for all printers. Assists with IT inventories and tagging all IT equipment with inventory asset tags, scanning and inventorying items. Documents and manages work assignments through the Help Desk Request System. Assists with implementation and provides end user support and training for all upcoming IT initiatives. Conducts formal classroom and informal information technology training as needed. Develops forms, assists and/or provides training on how to develop forms for the Electronic Health Record, HR Software, Fiscal Software and others as needed. Develops training materials, manuals, bulletins, on-line help documents, and other user aids. Maintains a safe work area and promotes an accident-free workplace for others by ensuring equipment and cables do not pose hazards. Performs other related duties as assigned. Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 AM - 4:00 PM, Monday - Friday, with a 30-minute lunch. On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency. Full-time positions include excellent benefits Healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with alternative work schedule options and wellness time. Family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave. You will receive further communication regarding this position via email. Check your email, inc uding spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: An associate's degree in any information technology field; or Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or An equivalent combination of experience and training. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credit Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: You must pass a background investigation. This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. This position falls under the provisions of the Older Adult Protective Services Act. Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accu