Information Technology Technician

4 weeks ago

Somerset County PA, United States Commonwealth of PA Full time

**THE POSITION**:
This opportunity is for an IT Technician to provide support and system enhancement activities for our main offices in Somerset and Bedford plus outlying facilities and remote sites. Requires excellent customer service skills and good working relationship with staff, contracted providers, and the public. This position performs troubleshooting, software installation, workstation set up, software support for users, inventory, and training.

**DESCRIPTION OF WORK**:

- This position provides support and systems enhancement activities for Information Technology (IT) end users for Bedford-Somerset Developmental and Behavioral Health Services (DBHS). Requires and provides excellent customer service, establishing and maintaining a good working relationship with staff, contracted providers, service providers, and the general public. Work is performed independently using initiative and judgment to resolve user technical problems in the use of IT.- This position:

- Assumes primary support for all printers.
- Assists with IT inventories and tagging all IT equipment with inventory asset tags, scanning and inventorying items.
- Documents and manages work assignments through the Help Desk Request System.
- Assists with implementation and provides end user support and training for all upcoming IT initiatives.
- Conducts formal classroom and informal information technology training as needed. Develops forms, assists and/or provides training on how to develop forms for the Electronic Health Record, HR Software, Fiscal Software and others as needed.
- Develops training materials, manuals, bulletins, on-line help documents, and other user aids. Maintains a safe work area and promotes an accident-free workplace for others by ensuring equipment and cables do not pose hazards.
- Performs other related duties as assigned.

**Work Schedule and Additional Information**:

- Full-time employment.
- Work hours are 8:00 AM - 4:00 PM, Monday - Friday, with a 30-minute lunch.
- On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency.
- Full-time positions include excellent benefits Healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with alternative work schedule options and wellness time. Family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**

**Minimum Experience and Training Requirements**:

- An associate's degree in any information technology field; **or**:

- Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; **or**:

- An equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credit

**Other Requirements**:

- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.

**Legal Requirements**:

- You must pass a background investigation.
- This position falls under the provisions of the Child Protective Services Law.
- Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
- This position falls under the provisions of the Older Adult Protective Services Act.
- Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test **once** for this posting.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

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