IT Support Engineer IV

2 weeks ago

Golden, Colorado, United States United Musculoskeletal Partners Full time

DESCRIPTION

SUMMARY

As an IT Support Engineer L4 at United Musculoskeletal Partners (UMP), you'll be a part of a collaborative team that is hyper-focused on providing a superior computing environment to our over 60 Care Centers and nearly 2,500 clinical and administrative staff. While your first job will be to support our end users as part of a highly collaborative swarming support model you'll also act as the escalation point to the L1 & L2 engineers on the support team. You'll also have the opportunity to participate in a wide variety of projects such as building out new Care Centers, participating in M&A activity and improving our desktop automation services.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

  • Responds to and resolves escalated support requests across a wide variety of issues including Windows OS, Office365, iOS and Android Mobile devices, Intune, Thin and Zero Clients, printing, IP telephony, VMWare Horizon, meraki networks and others

  • Provides coverage of IT Support phone queue during normal business hours.

  • Adheres to established SLAs around incident resolution and escalation

  • Assists with contributing new solutions to the knowledge base

  • Helps with the training and development of junior support staff

  • Identifies opportunities to improve IT services and, in collaboration with the team, executes on those opportunities

  • Participates in a 24x7 on call rotation as an escalation point for critical issues and off hours support

REQUIREMENTS

KEY COMPETENCIES

  • Customer Service oriented with a focus on professionalism and customer satisfaction.

  • Basic knowledge of networking and system administration tools and practices in a support capacity

  • Detail oriented, natural ability to pay close attention to details

  • Willingness to come in and take ownership of various technology platforms and recommend procedural requirements and supporting documentation

  • Demonstrate strong interpersonal, analytical, and problem-solving skills

  • Proven collaboration skills, works with a sense of urgency, and prioritizes action items

  • Ability to work independently in a fast-paced environment

  • Ability to travel to work with practices when required

QUALIFICATIONS

  • Associates Degree in information technology or related field and at least five years of related experience or equivalent combination of education and work experience

  • Certifications and ServiceNow experience are not required but are a plus

  • Superior listening as well as written and oral communication skills

  • Willingness to roll up your sleeves and be as hands on as necessary to get the job done in a collaborative, high energy environment

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, use gross manipulation, speak, and hear, understand and distinguish speech. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Specific vision abilities required by this job include near and far vision. Ability to carry and lift up to 50 lbs.

WORK ENVIRONMENT

The work environment is that of a typical office. The noise level and temperature in the work environment is usually moderate. Occasional travel will be required. Overtime, weekend, and evening work will be required as needed. Work may be stressful at times.

PRIVACY & SECURITY AWARENESS

While performing the duties of this job, it is imperative that the employee remain aware of company policies, Information Security policies, standards, guidelines and procedures for minimizing threats and ensuring protection of PHI. The success of HIPAA policies and procedures is dependent upon the awareness and buy-in of everyone involved in daily healthcare operations, including reporting incidents to their supervisor or directly to the HIPPA leadership.

Pay Information : $60k to $80k/annually

Company: United Musculoskeletal Partners

Job Type: Full-time

Address: 660 Golden Ridge Rd, Golden, CO, 80401

  • Financial Analyst IV/V

    2 weeks ago

    Golden, Colorado, United States The National Renewable Energy Laboratory (NREL) Full time

    Posting Title Financial Analyst IV/V - Lab Support Location CO - Golden Position Type Regular Hours Per Week 40 Working at NREL The National Renewable Energy Laboratory (NREL), located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for research and development of renewable energy and energy efficiency...

  • Engineering Intern

    3 weeks ago

    Golden, Colorado, United States Trihydro Corporation Full time

    Job Title Engineering Intern Job Type Internship Location Lakewood, CO 80401 US (Primary) Category Engineering Minimum Education Required Not Applicable Career Level Entry Level Job Description Engineering Intern -Lakewood, CO Trihydro Corporation has an opening for an engineering intern in our Lakewood, CO office. The ideal candidate will join...

  • Quality Engineer I

    6 days ago

    Golden, Colorado, United States Waters Full time

    The Quality Engineer will support the organization's Quality Department and its ongoing development, implementation, and maintenance of the Quality Management System (QMS) as well as monitoring of conformance to established quality assurance processe Quality Engineer, Engineer, Technology, Quality, Skills

  • Project Engineer

    1 day ago

    Golden, Colorado, United States Parkson Corp. Full time

    Location:Golden, COGeneral Description:Apply engineering and design skills and expertise and manage technical activities in the development and customization of water/wastewater treatment systems, with an emphasis on mechanical design, structural analysis, and systems integration. Enable Parkson to meet external customer needs through coordination of design...

  • Project Engineer

    3 weeks ago

    Golden, Colorado, United States DJ&A PC Full time

    Project Engineer (General Civil) About DJ&A DJ&A is a multidisciplinary consulting firm that delivers a wide variety of professional services to clients across the nation. Specializing in Transportation Design, Survey & Mapping, Sustainability, Site Development and Utilities, Construction Inspection/Management, Geospatial Solutions, Terrestrial LiDAR, 3D...

  • Senior Engineer

    2 days ago

    Golden, Colorado, United States Fortescue Full time

    Fortescue is the technology, energy and metals group accelerating the commercial decarbonisation of industry, rapidly, profitably and globally. Driven by our unique values, we're showing the world that we can achieve Real Zero. To enable this, we are building a portfolio of technologies through a growing research and development program executed in...

  • Structural Engineer

    5 days ago

    Golden, Colorado, United States The Schemmer Associates Inc. Full time

    Job Description Job Description Schemmer of Denver, CO is looking to hire a detail-oriented full-time Structural Engineer. Are you looking for a job that will value your skills as a structural engineer? Do you want to work for a stable and established company that offers career growth opportunities? Are you able to work independently on large...

  • Lead Engineer

    1 week ago

    Golden, Colorado, United States ABM Industries Full time

    Pay: $36/HRThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.Benefit Information:ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Benefits for Staff & Management .The...

  • Senior Engineering Manager

    7 hours ago

    Golden, Colorado, United States Black & Veatch Full time

    About the RoleThis exciting opportunity is for a seasoned technical professional to lead our engineering efforts as a Senior Technical Advisor. You will play a critical role in driving innovation and delivering high-quality solutions to our clients.Key ResponsibilitiesDrive Engineering StrategyDevelop and implement engineering strategies to drive business...

  • Application Engineer

    1 day ago

    Golden, Colorado, United States Parkson Corp. Full time

    Location:Golden, COGeneral Description:Responsible for providing inside sales and process support, design engineering, preparation of product or system or solution specifications, estimation, preparation of bid proposals/pre-qualifications and presentations for manufacturer representatives and regional managers for their assigned areas. Complete proposals...

  • Lead Engineer

    3 weeks ago

    Golden, Colorado, United States ABM Industries Full time

    Job DescriptionPay: $36/HR The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Benefits for...

  • Lead Engineer

    2 weeks ago

    Golden, Colorado, United States ABM Industries Full time

    Overview Pay: $36/HR The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.Benefit Information:  ABM offers a comprehensive benefits package.  For information about ABM's benefits, visit Benefits for...

  • Lead Engineer

    3 weeks ago

    Golden, Colorado, United States ABM Industries, Inc. Full time

    Job Description Pay: $36/HR The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Benefits for...

  • Senior Mechanical Engineer

    1 week ago

    Golden, Colorado, United States MTech Mechanical Full time

    Position Title: Senior Mechanical EngineerFLSA Status: ExemptDepartment: EngineeringDate: 2025Reports to: Engineering ManagerLocation: Westminster, COWage Range: $150,000 - $175,000 + annual discretionary bonusBenefits include: Medical, dental, vision, 401K, Long Term Disability, Short Term Disability, AD&D, PTO, Employee Assistance Program, additional...

  • Engineering Solutions Director

    3 hours ago

    Golden, Colorado, United States Black & Veatch Full time

    Job SummaryWe are seeking an experienced technical professional to join our team as a Senior Technical Advisor. This role will provide technical guidance and direction to project teams, maintain and update engineering standards and guides, and support quality and continuous improvement initiatives.Key ResponsibilitiesProvide Technical GuidanceProvide...

  • Senior Geotechnical Engineer

    2 days ago

    Golden, Colorado, United States Kleinfelder Full time

    Job DescriptionTake Your Geotechnical Career to the Next LevelAre you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Geotechnical team is looking for you From earthquake and seismic engineering to the latest trenchless technology methods, Kleinfelder's Geotechnical Services support the planning,...

  • Lead Engineer

    4 weeks ago

    Golden, Colorado, United States ABM Industries Full time

    OverviewPay: $36/HRThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.Benefit Information:ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Benefits for Staff &...

  • Project Engineer

    5 days ago

    Golden, Colorado, United States Hazen Research Full time

    Job DescriptionJob DescriptionAbout the Company:Hazen Research, Inc. is an independent industrial research and development (R&D) company specializing in the mining, chemical, energy, and environmental industries worldwide since 1961. Our 17-building, 12-acre campus in Golden, Colorado, houses multiple laboratories and pilot plant facilities to support our...

  • cturing Engineer

    4 weeks ago

    Golden, Colorado, United States Actalent Full time

    Job Title: Sr. Manufacturing EngineerJob DescriptionResponsible for Master Validation Plans, project plans, and test plans. This role involves facilities, utilities, instruments, and equipment qualification and process validation. Additionally, it includes documentation for validation, including requalification/revalidation for equipment and...

  • Reliability Engineer

    2 weeks ago

    Golden, Colorado, United States CoorsTek Full time

    It's exciting to work for a company that makes the world measurably better.We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.Job Title Reliability EngineerAs the Reliability Engineer, you will be responsible for performing and/or project management of capital facilities and/or construction...