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Auto Claims Supervisor

2 months ago

Bedford Park, United States First Chicago Insurance Company Full time

We are adding to our Claims Management Team

Are you a seasoned Claims Adjuster looking for that next step in your career? Would you enjoy sharing your knowledge to lead a team of adjusters? If so, we have the perfect opportunity for you The Property Damage Claims Management roles will be responsible for the direct supervision of a particular Property Damage Claims unit(s). Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.

DUTIES & RESPONSIBILITIES:

  • Lead, motivate, and provide direction to the Property Damage Unit
  • Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained
  • Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority
  • Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained
  • Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
  • Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes
  • Work with other staff members / departments relative to any matters of potential concern
  • Develop and manage a cost effective claim handling strategy
  • Identify Systems issues/problems/suggestions for enhancements
  • Manage the administrative functions of the unit which include:
    • Review, provide direction and assign new losses
    • Screening and selecting candidates
    • Setting performance objectives and monitoring performance results
    • Conduct performance appraisals
    • Complete reports as necessary
    • Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (Casualty, Litigation, SIU )
    • Conduct monthly unit meetings as deemed necessary
    • Review and respond to Department of Insurance and other audit related inquiries
    • Review and direct claim activity on customer inquiries
    • Complete special projects as assigned.

QUALIFICATIONS REQUIRED:

  • 5+ years auto liability claims experience. Supervisory experience is a plus
  • Texas license required or to be obtained with first 30 days of employment
  • 5+ years managing personal auto files
  • Strong technical and administrative background in auto claims handling
  • Ability to work independently on technical and administrative matters in accordance with company policy and procedures
  • Good leadership, training and development skills
  • Excellent communication, interpersonal and organizational skills
  • Ability to pass written examinations where required by state statutes to become a licensed claim

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Flexible Schedules
  • Hybrid Remote/In-Office Flexibility Available
  • Commitment to your Training & Development
  • Medical and Dental
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company sponsored events
  • And so much more