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Catering/Conference Service Manager

2 months ago

Oklahoma City, United States Avion Hospitality Full time

Job Type

Full-time

Description

The Catering/Conference Service Manager is responsible for attainment of assigned catering/banquet goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts, as well as servicing clients/groups where applicable. The Catering Sales Manager will work in conjunction with the Director of Sales or Director of Catering to achieve the hotel's revenue and market share goals for one or more properties. The focus of catering sales may vary based on the respective property the associate is assigned to (i.e. Social, Corporate, Business, SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Education & Experience

  • High School diploma or equivalent required; previous Catering Sales experience preferred.
  • Demonstrate creativity and knowledge of food and beverage desired.
  • Must have a valid driver's license for the applicable state.
  • Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
  • Experience with professional selling skills desired: opening, probing, supporting, closing
  • Must be proficient in general computer knowledge especially Microsoft Office products
  • Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills
Requirements

Job Duties & Functions
  • Effectively attain assigned sales and revenue goals, as well as solicitation call goals.
  • Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Social, Corporate, Business, or SMERF, as applicable by property.
  • Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property.
  • Monitor and evaluate trends within your market segment.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Adheres to Avion Hospitality's established regulations, company standards, catering/meeting standards and related catering sales metrics.
  • Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
  • Ensure that the Daily Event List, Banquet Event Order/Guarantee Sheet and Ten Day Event Schedule are generated on a timely basis and ensure accuracy.
  • Maintain strong visibility in local community and industry organizations, as applicable.
  • May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.
  • Attend daily/weekly/monthly meetings and any other functions required by management.
  • Perform any other duties as requested by the General Manager or Director of Sales.

Working Conditions/Environment

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Frequency Grid 112019

N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift)

Work Environment

Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.-F

Associate is subject to outside environmental conditions: No effective protection from weather. Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N

Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- N

Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- N

Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- N

Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- N

Associate is subject to oils: There is air and/or skin N exposure to oils and other cutting fluids.- N

Associate is required to function in narrow aisles or passageways.- N

Associate is exposed to infectious diseases.- N

None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- N

Physical Requirements

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.- N

Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- N

Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.- N

Kneeling: Bending legs at knee to come to rest on one or both knees.- N

Crouching: Bending the body downward and forward by bending leg(s) and spine.-N

Crawling: Moving about on hands and knees or hands and feet.-N

Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).-O

Standing: Remaining upright on the feet, particularly for sustained periods of time.- O

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- F

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.- O

Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. - O

Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- F

Feeling: Perceiving attributes of objects, such as F size, shape, temperature or texture by touching with skin, particularly that of fingertips.- F

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly. - C

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- C

Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- F

Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- C

Lifting

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O - Up to 10 lbs.

Background Check

This job requires a valid driver's license and motor vehicle background check.- Yes

This job requires a criminal background check.- Yes

This job requires a drug screen to be completed.- No