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Customer Experience Specialist
3 weeks ago
Job Description
Job Description Description:
Your Team:
This position will work directly with the Customer Experience Manager and collaborate with the Sales Department and Management Teams.
Position Summary:
The ideal candidate for this position will be extremely motivated and coachable. You display a genuine desire to help clients, a willingness to learn, and the adaptability to change tasks or priorities with short notice. We are looking to hire a full-time Customer Experience Specialist to handle scheduling clients for their Business Consultation with our Sales Advisors, provide quality assurance by listening to and grading Sales Advisors’ calls, respond to texts and emails from clients, and answer inbound calls.
Key Responsibilities:
Schedule appointments for Sales Advisors
Quality Assurance
Respond to texts and emails.
Ensure inbound calls are answered and routed to the appropriate department.
Call through the lead list
Have fun
Qualities:
Positive attitude
Ability to multitask.
Collaborative mindset
Adaptability to a changing environment
Coachable and eager to learn and grow.
People-oriented
Requirements:
A minimum of 1-year proven experience in Customer Service or Quality Assurance
Proficiency in Microsoft Office and customer service software (Salesforce)
Outstanding written and verbal communication skills
Excellent interpersonal skills
High School Diploma or equivalent
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