32159 Desktop Integration Specialist

3 weeks ago


Garland, United States Garland Independent School District Full time
Position Type:
Technology/Specialist

Date Posted:
7/24/2024

Location:
Planning, Implementation & Support
  • Position Type:
    Technology/DESKTOP INTEGRATION SPECIALIST
  • Date Posted:
    1/19/2023
  • Location:
    Marvin D. Roden Technology Center
  • Desktop Integration Specialist
    226 Days
    Pay Grade 203
    Salary Range: Min. $44,850 Mid. $54,037
    Job Req# 32159
    DATE AVAILABLE: Immediately

    QUALIFICATIONS:
    Required
    • Bachelor's degree in Information Technology or a related field
    • Minimum of five (5) years in performing technical support and customer service
    • Advanced Microsoft SCCM Training or Certifications
    • Valid Texas driver's license
    • Some experience supporting Windows OS, Microsoft Windows Applications, Chrome OS, Apple macOS, and Apple iOS

    Preferred
    • Technical Support Certification, i.e., Microsoft 365 Certified: Modern Desktop Administrator Associate, A+, or other relevant certifications

    Special Knowledge & Skills
    • A strong working knowledge of supporting computer systems, hardware, and software in a K-12 setting
    • Problem-solving ability to troubleshoot and resolve software issues remotely
    • Excellent written and oral communication and interpersonal skills
    • Hands-on experience supporting computers and peripherals on a network
    • Hands-on experience supporting wireless devices on a network
    • Ability to handle the high-volume, fast-paced workload
    • Ability to maintain accurate paperwork and records
    • Working knowledge of a ticketing system, i.e., ServiceNow
    • Willingness to learn new skills and take on added responsibilities
    • Good judgment in assessing the nature of problems, prioritizing the need of users, identifying resources for solutions, and escalating critical issues to the appropriate personnel

    FOR INFORMATION: Jorge Hernandez - Coordinator Technology
    email: jhernandez3@garlandisd.net

    APPLICATION: GISD Application - must be online at www.garlandisd.net
    Attach the following to the online application:
    • Cover Letter
    • Transcripts of undergraduate and graduate degree, as applicable
    • Certifications, as applicable
    • Detailed resume with references that include current supervisor


    Dr. Gradyne Brown - Assistant Superintendent - Human Resources
    email: jobs@garlandisd.net

    DEADLINE: Until Filled

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