We have other current jobs related to this field that you can find below
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
-
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access RepresentativeDepartment: Patient Access ServicesSchedule: Full Time - (M-F 3p-11:30p)POSITION SUMMARY:The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving...
-
Boston, United States Boston Medical Center Full timePosition: Emergency DepartmentPatient Access Representative Department: Patient Access Services Schedule: Full Time - (M-F 3p-11:30p) POSITION SUMMARY: The Patient Access Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
-
Patient Experience Rep
2 months ago
Boston, United States Children's Hospital Boston Full time73240BRJob Posting Title:Patient Experience Rep (Emergency) rotating overnightsDepartment:Medicine-Emergency MedicineAutoReqId:73240BRStatus:Part-TimeStandard Hours per Week:36 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description: 36 hours/rotating overnight shift (BCH offers a strong shift differential)....
-
Patient Access Rep Surgical Day
3 weeks ago
Boston, United States Boston Medical Center Full timeM-T 5AM-1:30PM F 6am-2:30pm U Position: Patient Access Rep Department: Patient Access Services - Surgical Day Schedule: Monday through Thursday 5AM-1:30PM; Friday 6am-2:30pm U POSITION SUMMARY: Ensures that the surgical and procedural patient registration and billing information is complete and accurate. Provides support as needed to all clinical staff....
-
Patient Access Rep. Emergency Dept. Nights
2 weeks ago
Boston, United States Boston Medical Center Full timePosition: ED Patient Access Representative Department: Patient Access Services Schedule: Full Time, Night Shift 11:00pm -7:30am M-F Union POSITION SUMMARY: Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff. Must be able to function in both central and...
-
Patient Access Rep. Emergency Dept. Nights
1 month ago
Boston, Massachusetts, United States Boston Medical Center Full timePosition: ED Patient Access Representative Department: Patient Access ServicesSchedule: Full Time, Night Shift 11:00pm -7:30am M-F Union POSITION SUMMARY:Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff. Must be able to function in both central and...
-
Patient Access Rep. Emergency Dept. Nights
1 month ago
Boston, United States Boston Medical Center Full timePosition: ED Patient Access Representative Department: Patient Access Services Schedule: Full Time, Night Shift 11:00pm -7:30am M-F Union POSITION SUMMARY: Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides support as needed to all ED staff. Must be able to function in both...
-
Patient Experience Rep
2 months ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description 24 hours weekend overnight shift 11pm-7:30am (we offer strong shift differentials). Please note there is a 6 week/40 hours a week day/evening paid training program that is required prior to you going into your shift. Patient Experience Representative - Emergency Department Providing positive and effective customer service that...
-
Boston, United States Boston Medical Center Full timeTeam Lead, Emergency Dept., Patient Access Services Pay: Competitive Employment Type: Full-Time Job Description Position: Patient Access Rep, Team Lead, Emergency Department Department: Patient Access Services, Menino Schedule: Full Time Days, Monday - Friday 7:00am to 3:30pm POSITION SUMMARY: Under general supervision from the department supervisor, manager...
-
Patient Access Representative
1 month ago
Boston, United States Boston Medical Center Full timeBoston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible...
-
Patient Experience Rep
1 month ago
Boston, United States Children's Hospital Boston Full time74161BRJob Posting Title:Patient Experience Rep (weekend overnight) 24 hoursDepartment:Medicine-Emergency MedicineAutoReqId:74161BRStatus:Part-TimeStandard Hours per Week:24 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description:24 hours weekend overnight shift 11pm-7:30am (we offer strong shift differentials). ...
-
Prison Librarian, Evening Shift
4 weeks ago
Boston, United States SUFFOLK COUNTY SHERIFFS DEPARTMENT Full timePrison Librarian, Evening Shift Suffolk County Sheriff’s Department, House of Correction Under the direct supervision of the Education Director, the evening librarian assists in the administration and operation of the library at the Suffolk County House of Correction in Boston. The librarians provide inmates with access to library services and...
-
Patient Experience Rep
2 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential). 11:00pm-7:30am Please note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency Department Providing positive and effective customer service that supports departmental and hospital...
-
Patient Experience Rep
3 months ago
Boston, United States Boston Childrens Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential).11:00pm-7:30amPlease note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental and hospital...
-
Emergency Department Evening Night Nurse
1 week ago
Boston, United States Brigham & Women's Faulkner Hospital Full timeDescription Schedule: 36 hours, Evening Night rotation 7pm-7:30am, Every other weekend, holiday rotation. Competitive Benefits package including Public Service Loan Forgiveness Why YOU should join our ED as an RN: * QUEST Award - Quality, Equity, Safety and Transparency * Shared Governance Model ED * Magnet Designated Hospital * Known for our great teamwork...
-
Emergency Department Nurse 36 hrs Day Evening
2 months ago
Boston, United States Mass General Brigham Full timeEmergency Department Nurse 36 hrs Day Evening-(3295745) Description Schedule: 36 hours, Day/Evening rotation shift - 3-12 hour shifts, 7am- 7:30pm with rotation to 11am -11:30pm, Every other weekend, holiday rotation. ED Overview As an integrated part of Brigham and Women’s Emergency Department, staff at Brigham and Women’s Faulkner...
-
Emergency Department Operations Team Lead Evenings
3 months ago
Boston, United States Massachusetts General Hospital Full timeEmergency Department Operations Team Lead Evenings -(3293032) Description Under the supervision of the Emergency Department Senior Administrative Manager, the Support Services Team Leader provides shift leadership responsibilities for Support Associates and Patient Transporters (approximately 8-10 FTEs per shift). The Team Leader is the key...
Patient Access Rep.- Emergency Department, Evening Shift
3 months ago
Department: Patient Access Services
Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union
POSITION SUMMARY:
The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.
It is important to note:
- Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.
- Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.
- Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.
- On occasion, Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.
EDUCATION:
Must be a high school graduate or have a GED.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
None
EXPERIENCE:
Required: 1-2 years of relevant experience (one of which in admitting, medical office, managed care or insurance).
Preferred: Additional training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will provide the ability to understand and be fluent in medical terminology..
KNOWLEDGE AND SKILLS:
- Must understand computer, office and medical terminology
- Must demonstrate ease with medical terminology and be able explain healthcare issues to patients with empathy and concern
- Ability to empathize with and coach the patient in navigating the healthcare system
- Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
- Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
- Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
- Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and document work in a professional and efficient manner
- Have strong interpersonal skills and be able to work well in a team environment.
The Patient Access Rep is intended to meet the demands of rapid high acuity Emergency Department Team and supporting the major work flows in the Department. Essential responsibilities include:
- Registers patients in a prompt, efficient and courteous manner. Greets all patients and identifies self.
- Identifies patient appropriately at registration by reviewing government issued documents e.g. driver's license, passport, etc.
- Prepares patient ID band and places band on patient wrist during registration process.
- Performs full registration activities at the patient's bedside utilizing Workstations on Wheels (WOW) technologies - computer, scanners, signature pads, etc.
- Reviews and completes all patient demographic information and required data
- Obtains signatures on all necessary insurance forms, Consents, Medicare Rights, and Health Care Proxy etc. where required
- The Patient Access Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, emails, faxes or mail.
- Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
- Utilizes established department guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person in the department for additional consultation.
- Collaborates with Security Department the accuracy in documenting and verifying patient valuables
- Sustains proficiency in Department downtime procedures and patient tracking system.
- Collect copays or deductibles as required.
- Provides accurate and detailed information and updates patients' records, using the various management information systems used at BMC: Epic, RTE, Trizetto, Payor Sites and others.
- Demonstrates highly developed interpersonal skills in order to relate to patients of all ages, staff members, physicians, and visitors, negotiate effective working relationships, and develop positive resolutions to conflict. Maintains a strong customer service orientation.
- Ensures strong organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritize
- Ensures the ability to be discrete and protect integrity of confidential information
- Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
- Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
- Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
- Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
- Participates in staff meetings/ is expected to identify process issues that are obstacles to providing a positive patient experience.
- Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, scheduling, etc.
- Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
- Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals.
- Follows established hospital infection control and safety procedures.
- Other duties as needed. IND123
Must adhere to all of BMC's RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Equal Opportunity Employer/Disabled/Veterans
