Field Service Engineer III

2 days ago

North Kingstown, United States Thermo Fisher Scientific Full time

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials Job Description At Thermo Fisher Scientific, you will contribute to important work such as finding cures for cancer, protecting the environment, and ensuring food safety. Your work will make a real-world impact and help you achieve your career goals. How will you make an impact? As a Field Service Engineer, you will play a key role in our mission, delivering outstanding service and technical expertise. You will work closely with a top-notch team, implementing innovative solutions and encouraging high customer happiness. This challenging role will be dedicated to a site in North Kingstown, RI, with occasional travel to nearby states. What will you do? Perform on-site installation, repair, maintenance, qualification, and validation of mass spectrometry instrumentation. Provide technical expertise to meet customer needs. Provide phone and live support to resolve customer service requests applying strong interpersonal skills. Schedule and track service calls, manage personal parts inventories, and complete job tasks and service reports using customer management software. Review performance reports and documentation from customers and other field representatives, inspecting malfunctioning or damaged products to determine the nature and scope of problems. Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs. Provide a communication link between the customer and the company to ensure effective service delivery. Regularly attend factory-provided technical and service training on the latest mass spectrometry products developed by Thermo Fisher Scientific. Provide accurate and timely completion of service reports, expense reports, company-provided car maintenance, and other administrative tasks. How will you get here? Education: BS degree in Sciences, Engineering, Electronics preferred. Equivalent experience will be considered. Background in Chemistry or Biochemistry preferred. Experience 3+ yrs experience with mass spectrometry preferred Knowledge, Skills, Abilities Must have a valid driver’s license. Ability to travel up to 20% for overnight domestic travel. Ability to work overtime and/or outside regular business hours, and/or on-call work. Regularly lift and/or move up to 50 pounds; occasionally lift and/or move 100+ pounds. Experience with troubleshooting and repairing analytical equipment preferred. Experience with method development and analytical chemistry preferred. At Thermo Fisher Scientific, each one of our 100,000+ outstanding individuals has an exceptional story to share. Join us and contribute to our remarkable mission—enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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