Account Support Coordinator

3 weeks ago

Chicago, United States Amalgamated Bank of Chicago Full time

For 100 years, Amalgamated Bank of Chicago has fostered deep ties to our customers and our community, serving the banking needs of countless businesses, organizations, institutions, and individuals, many for multiple generations. These relationships are based on profound trust, in-depth understanding and highly personal and responsive service provided by our experienced bankers.

We take tremendous pride in being a great place to work We value the contributions our employees bring to the table every day. We work hard to nurture and maintain a mutually respectful, diverse culture that fosters teamwork and a commitment to exceptional customer service.

Amalgamated Bank of Chicago is hiring an Account Support Coordinator. This position is responsible for providing servicing assistance to Government and Union Services customers.

RESPONSIBILITIES:

  • Handles systems processes (customer file, follow-up, database, records, documentation, etc.) in response to reports (open/closed) and Treasury Management (TM) support implementation requests.
  • Completes TM forms for commercial banking, forwards to clients for signature and sends to TM operations (notifies account officer if documentation is not returned and consults with TM operations to ensure timely response to requests).
  • Responds to customer inquiries and coordinates with other departments as needed.
  • Retrieves and prepares balance information on a daily basis for customers as needed.
  • Coordinates with account officers and various Trust departments to ensure appropriate funding is achieved for daily and initiates transactions as needed.
  • Open new accounts.
  • Compiles statistics, assembles invoice preparation and generates reports.
  • Prepares wire transfers for approval and submission to Wire Department.
  • Processes daily customer transfer other than sweeps.
  • Completes special projects as required.
  • Performs other related duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

  • High school diploma or equivalent (required)
  • Bachelor's degree in business or finance (preferred)
  • Five years of business and banking experience which demonstrates knowledge of banking practices and procedures, high level administrative support, sales, solution oriented, and critical thinking practices. (required)

BENEFITS:

  • Competitive compensation package
  • Full health insurance (medical, dental and vision),
  • 401(k)
  • Life insurance
  • Education Assistance
  • Paid Vacation Days
  • Employee Assistance Program
  • Open-door work environment
  • Opportunities for advancement
  • Community Service Opportunities

We are an equal opportunity employer and value diversity, equity, and inclusion at our company. We do not discriminate based on any protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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