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Warranty Admin I
3 months ago
The Warranty Admin I researches and processes warranty claims to recover money spent repairing defects in Caterpillar and allied manufacturers.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
- Analyze warranty work orders and verify warranty coverage.
- Communicate with other departments about any major changes needing to be made to work orders and any irregularities present.
- Research and process warranty claims to Caterpillar and other suppliers (AGM, AGCO, Load King, etc.).
- Manages approx. $300,000 to $400,000 in claims per year. Average claim is $800.00 with 400 - 450 claims per year.
- Monitor and assist in solving any discrepancies with PRR’s (Parts Return Request).
- Administer claims including accepting settlements, resubmitting claims as necessary, monitoring open claims with Caterpillar.
- Develop rapport with CAT and OEM personnel.
- Maintain Recovery Percentage goals.
- High school diploma or general education degree (GED); and three (3) years related CAT warranty experience and/or training; or equivalent combination of education and experience.
- Extensive experience with Caterpillar products is required.
- Must have previous experience in product support with technical expertise of mechanical and labor time requirements guide.
- Must have mechanical and labor time requirements experience for multiple OEM’s (AGM, AGCO, Load King, etc).
- Must have completed CAT DLMS warranty training modules.
- We like to take care of business and have fun doing it
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
- Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee will work both inside and outside with a moderate noise level. Employee will perform tasks while experiencing numerous interruptions. Hours are normally first shift, but weekend, holiday and evening work may be required. Every effort will be made to schedule overtime in advance and in a fair manner. Overtime is considered a job requirement, and you are expected to work reasonable amounts of overtime according to your department's needs.
Required travel up to 10%.
This position is not considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
