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Premium Operations Specialist

2 months ago


St Paul, United States TalentBurst Full time
Premium / Customer Operations Representative
Location: Hybrid in St Paul - onsite 2 days/week, more if business needs require
Duration: 4 Months, contract only
Schedule: M-F | 8am to 4:45 pm Central time (flexibility w/ core hours between 7am and 5pm)

This is an exciting division that aligns with our corporate efficiency goals. This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations. We are looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding of both the financial institution and employer markets, including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance.

Responsibilities:
  • Enter required data with a high degree of accuracy including a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.
  • Prepare and manage customer correspondence including, but not limited to creating customer letters, emails, spreadsheets.
  • Use sound judgement to research and resolve problems that inhibit processing.
  • Place outbound administration follow up calls.
  • Support and respond to team Inbox.
  • All tasks must adhere to department quality standards and be completed within service level obligations.
Qualifications:
  • MOST IMPORTANT: Strong math skills to clear premium (large clients) with accuracy and efficiency and prior experience doing so.
  • Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and to manage stressful situations.
  • Critical Thinking
  • Strong data entry
  • detail oriented
  • Good grammar and spelling.
  • Microsoft Office - PC skills, including working knowledge of Microsoft Word and reading and creating Excel spreadsheets.
  • Strong written and verbal communication skills.
  • Strong problem solving and attention to detail.
  • Ability to navigate multiple windows-based systems simultaneously
  • Excellent communication skills both verbally and written.
  • Strong customer focus on both internal and external customers.
  • Ability to prioritize, manage time, and rapidly change focus as determined by business need.
  • Ability to work effectively both individually and in a team environment.
  • Solid work ethic combined with professionalism and a positive 'can-do' attitude.
Physical job requirements:
  • Ability to work at least 40 hours per week.
  • Ability to utilize keyboard, mouse and computer for up to 7+ hours per day.
  • Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire work day.
  • The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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