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Lead User Experience Researcher

4 months ago

Brooklyn, United States Medical Mutual Full time
We are looking for a Lead User Experience Researcher or a Senior User Experience Researcher.

This role is hybrid with 1 day/week at Brooklyn, Ohio site.

Senior User Experience Researcher

The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company's customers: members, employers, brokers, and providers. The Sr. User Experience Researcher partners with User Experience Designers, Product Owners and members of agile crews to help them understand customers' needs. This role executes complex research initiatives, owns the process from end to end, and mentors junior researchers. This role is responsible for researching plans that select appropriate methodologies and align with the product roadmap and can execute them to generate strategic insights that influence product roadmaps and prioritization. The Sr. User Experience Researcher presents these results in a persuasive and engaging way, and tailors communication to a variety of stakeholders.
  • Executes complex research initiatives that support a wide spectrum of product development activities from tactical delivery to high level strategy and owns the process from end to end, including selecting appropriate research methodologies, recruiting appropriate participants, and executing studies.
  • Analyzes data to identify user needs and breakdowns in flows and brings together data from multiples sources and studies to create actionable insights.
  • Prioritizes research objectives based on the project roadmap and focuses on delivering results that help to meet business objectives.
  • Presents results in an engaging, thought provoking, and persuasive way, and tailors the message to a wide range of audiences.
  • Contributes to research operations and adds to a library of research best practices.
  • Performs other duties as assigned.
Lead User Experiencer Researcher

The User Experience (UX) team is responsible for creating intuitive, easy to use, and accessible customer journeys for the company's customers: members, employers, brokers, and providers. The Lead User Experience Researcher partners with User Experience Designers, Product Owners and members of agile crews to help them to understand customers' needs. This role leads the research strategy across a suite of products, leading and mentoring the research team to ensure that research plans are prioritized to meet product and business objectives, and allocating the team's time to make sure projects are appropriately staffed. This role also looks to elevate the discipline of User Experience Research at the company by establishing and evolving research best practices and educating cross-functional partners across the company.
  • Leads research strategy across the company's entire suite of products and ensures that research plans align to a vision that helps us to achieve our product and business goals.
  • Allocates team resources to ensure that research plans are appropriately staffed, prioritized, and aligned to the product roadmap.
  • Synthesizes data and makes connections from many different sources, including research studies, competitive analysis, and other internal and external sources to provide deeper insights.
  • Builds relationships to evangelize design across teams and presents results that demonstrate how research drives the success of business objectives.
  • Educates and enables cross-functional team members as partners in the research process and utilizes them to assist in conducting research as appropriate.
  • Drives research operations and establishes a library of research best practices.
  • Coaches and mentors researchers and elevates the skills of the User Experience Research team.
  • Performs other duties as assigned.
Senior User Experience Researcher

Education and Experience:

Bachelor's degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or other research or design related fields.

5 years of experience designing and conducting user research studies.

Technical Skills and Knowledge:
  • User research methods such as interviews, surveys, usability studies, card sorting, contextual inquiry and more
  • Participant recruitment
  • Research documentation in Confluence or other knowledge sharing software
  • Research facilitation in person and using UserTesting.com
  • Analytical and critical thinking
  • Strong communication, presentation, and facilitation skills
  • Human centered design principles and user experience design tools such as Figma and Sketch
  • Project management
  • Mentorship
Lead User Experiencer Researcher

Education and Experience:
  • Bachelor's degree in Statistics, Behavioral Science, Human Factors, Psychology, Human-Computer Interaction, or other research or design related fields.
  • 7 years of experience designing and conducting user research studies
Technical Skills and Knowledge:
  • User research methods such as interviews, surveys, usability studies, card sorting, contextual inquiry and more
  • Participant recruitment
  • Research documentation in Confluence or other knowledge sharing software
  • Research facilitation in person and using UserTesting.com
  • Analytical, critical, and strategic thinking
  • Strong communication, presentation, and facilitation skills
  • Human centered design principles and user experience design tools such as Figma and Sketch
  • Project management and resource allocation
  • Research operations
  • Mentorship and coaching
Medical Mutual is looking to grow our team We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:
  • We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
  • Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
  • On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
  • Discounts at many places in and around town, just for being a Medical Mutual team member.
  • The opportunity to earn cash rewards for shopping with our customers.
  • Business casual attire, including jeans.
Excellent Benefits and Compensation:
  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
An Investment in You:
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.