Community Liaison Worker Level II

2 months ago

New York, United States NYC Health Hospitals Full time

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

PURPOSE OF POSITION:

Ensure safe transitions, eliminate barriers to care, ensure timely delivery of services, and decrease readmissions. Resulting in improved coordination of high-quality care, enhanced services for all populations, removal of barriers to care, more efficient delivery of care, improved outcomes, enhanced relationships with the community, and increased patient satisfaction.

DUTIES & RESPONSIBILITIES:
- Identifies High-Risk Patients
- Performs patient outreach to address patient needs
- Performs intake/assessment and follow-up as required
- Call patients after d/c to verify safe transitions - Ensure patient follow-up appointment with PCP (Lincoln and outside providers) as appropriate
- Supports patients in need of assistance with one-on-one contact
- Ensures that patients with high-risk diagnoses receive the appropriate care based on best practices
- Help the patients navigate through transitions in the healthcare system
- Works within the organization and through external services to eliminate barriers to health care - Reaches out to patients to determine reasons for not keeping treatment appointments and/or arrangements as outlined in their discharge plan
- Collaborates with community agencies to provide new appointments and/or linkages for those patients who were non-compliant - Refer to Care Manager/RN Visit for patient education, as appropriate
- Refer to Social Worker when appropriate - Responsible for Registry Management
- Collects data and submits report on activities/interventions and outcomes as identified
- Partner with Primary Care Physicians to coordinate and facilitate follow-up
- Facilitate Care Conferences for complete patients
- Identifies with unit staff problem issues with community agencies and/or gaps in resources
- Reaches out to community agencies as representatives for the unit to explore new resources, problem-solve identified issues, and/or develop linkages to facilitate patient referrals - Performs outreach home visits as necessary
- Knowledge of and ability to utilize Psyckes database.
- Preventing and Managing Crisis Situations (PCMS)
- Behavioral Emergency Support Team (B.E.S.T.) intervention training
- Incident reporting
- Manual restraints review
- Face Shield
- Performs other duties assigned by supervisor as needed

Minimum Qualifications

For Appointment to Level I
1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.

For Appointment to Level II
In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above.

For Appointment to Level III
In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires:
1. One additional year of full-time experience as described in 1 above.

For Appointment to Level IV
In addition to meeting the qualification requirements for Assignment Level III, appointment to Level IV requires:
1. One additional year of full-time experience.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs

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