Community Liaison Worker L II- Behavioral Health
2 months ago
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Duties & Responsibilities
Under the direct supervision of the director of social work or designee, will assist the unit social worker with providing patients with services to facilitate safe discharges.
SUMMARY OF DUTIES AND RESPONSIBILITIES:
- Promotes a positive and pleasant attitude conducive to the workplace which enhances the Mission, Vision and Value Statement of NYC Health + Hospitals Harlem Hospital.
- Make collateral contacts
- Send referral packets to community agencies and follow up.
- Schedule family meetings and case conferences involving community agencies
- Obtain patient insurance information
- Assist patients to apply for benefits
- Assist patients with other social needs such as food insecurity, housing issues, legal needs and transportation, filling out housing applications, shelter referrals, accompanying patents to attend housing interviews,
- When needed orders durable medical equipment (DME).
- Arranges transportation for discharged patients and also for patient transfers.
- Obtains authorizations from insurance companies for next level of care: Nursing home, rehabilitation placement and/or home care.
- Reinstatement of prior home attendant services.
- Obtains clothing for patients from Social Work Department.
- Contacts discharged patients to ensure services are being provided.
- Schedule after care appointments and provide discharge summary to after care providers
- Document each patient encounter in the electronic medical records
- Assist colleagues as needed.
- Accompany discharged patients to discharge location upon request
- Additional responsibilities as assigned.
- Meets all compliance standards/requirements such as Annual Physical Evaluation and PeopleSoft ELM Trainings and enhances personal and professional development through external educational offerings
For Appointment to Level I
- One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
- Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.
In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
- Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
- Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above.
In addition to meeting the qualification requirements of Assignment Level II, appointment to Level III requires:
- One additional year of full-time experience as described in 1 above.
In addition to meeting the qualification requirements for Assignment Level III, appointment to Level IV requires:
- One additional year of full-time experience.
If you wish to apply for this position, please apply online by clicking the "Apply Now" button.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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