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Solutions Engineer, Wireless

1 month ago

Bellevue, United States T-Mobile Full time

Be unstoppable with us T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop Job Overview The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. Wireless Solutions Engineers (Wireless SE) also: *Understand and present T-Mobile wireless network and related key technologies *Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices *Maintain expert-level knowledge of wireless-related Value-Added Solutions *Facilitate wireless network coverage analysis *Discuss and assist with processing In-Building Coverage requests *Understand and present product roadmaps as needed *Understand and present network coverage/network build-out plans as needed *Assist with post-sale support/escalations as needed *High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies Job Responsibilities: Aligns to support an SLED sales team in-market. Participate in customer meetings, primarily face to face. Facilitate coverage analysis and review with customers. Discuss and assist with processing In-Building coverage requests. Uncover opportunities and recommend solutions Understanding nuances and drivers Design and architect services and solutions Close technical hurdles Prepare and present technical customer presentations Present product roadmaps Present network build-out plans. Demonstrate wireless devices and solutions to customers. Provide RFP technical input Strategize with Sales team to improve Regional/National sales Participate in account reviews with customers Own customer technical relationships Supports customer pilots. Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector. Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.) Maintaining technical knowledge by attend training in assigned areas Maintaining adequate level of industry expertise Pursue industry certification appropriate to role T-Mobile wireless network and related key technologies Wireless handsets, mobile hotspots, tablets, and key wireless devices Wireless-related Value-Adde