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IT Service Desk Analyst

2 months ago

Baltimore, United States Erickson Living Full time

Location:

Erickson Senior Living

We are hiring an IT Service Desk Analyst to provide 1st and some 2nd level support for all IT-supported systems and technologies. They serve as the first point of contact for all IT incidents and service requests.

What we offer:

  • Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law. in accordance with applicable state law.

  • 401k for all employees 18 and over. Company contribution up to 3% once eligible.

  • Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.

  • Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.

  • A "career for life" approach to professional and personal development for our greatest asset; our employees.

  • Free onsite parking at all of our communities and corporate offices

  • A culture of diversity and inclusion, which builds on our values, vision, and mission.

Compensation:

$22.00 - $26.00 per hour, plus eligibility for annual bonus

How you will make an impact:

  • Answer incoming technical support phone calls and emails in a high-volume environment and enter all pertinent information and updates of the reported issues into a ticket tracking application

  • Provide 1st level (and some 2nd level) technical support for the following:

  • All IT hardware, including desktops, laptops, networking, and telephony equipment

  • Desktop software applications

  • Business / Enterprise software applications

  • Analyzes and documents reported issues and outages - determines severity, impact, and nature of reported issues, and begins incident or service request management process

What you will need:

  • A minimum of 2 years of relevant IT experience or related computer business experience is required

Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country’s largest and most respected providers of senior living and health care with a growing, national network of communities. We help people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.