Technical Support Specialist II
3 weeks ago
Hiring Company:
Delicatessen Services Co., LLC
Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users.
• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool.
• Installs, configures, troubleshoots, and upgrades computer related production equipment, such as automated/manual labeling equipment, shop floor data collection terminals, mobile devices, HMI’s, etc. Continuous Improvement, Innovation, & Technical & Functional Testing of new technologies.
• Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company.
• Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Systems Support Supervisor, IT Systems Support Manager, and/or Network & Security Team.
• Implements, Maintains, & Supports any future electronic or technical systems as may be required.
• Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network LaserJet printers and/or Multi-Function Devices.
• Assist IT System Support Analysts with triaging and resolving Tier I Oracle EBS, WMS, MWA, OPM, etc related issues.
• Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Systems Support Supervisor, IT Systems Support Manager. Reviews documentation for accuracy and integration into Knowledge Management System.
Job Description:
Essential Duties and Responsibilities
-
Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, projectors, monitors, keyboards, printers, mobile devices and other similar or related equipment.
-
Installs & Configures standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, proprietary ERP applications, or custom applications, etc.
-
Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
-
Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems.
-
Upgrades network hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
-
Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
-
Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
-
Monitor functioning of manufacturing or distribution equipment, including mobile devices, to ensure systems operation & function wtihin compliance with OEM specifications.
-
Perform or Assist in the Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
-
Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Education and Experience
-
High School Diploma Required;
-
Associates/Bachelor’s Degree Preferred One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred.
-
A+ Certification or equivalent
-
Network +
-
CCENT Certifications and/or equivalent
-
ITIL Foundations or Equivalent Certification a plus
Additional Responsibilities
- Additional responsibilities as directed by the IT Systems Support Supervisor, IT Systems Support Manager or IT Operations SRQ.
Work Environment
-
Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work.
-
Ability to work in confined areas, ceilings, and attic spaces to run wire for system integration or telecommunications.
Location:Sarasota, FL
Time Type:Full time
Department:Management Information Systems
Your future starts here.
Since 1905, Boar’s Head Brand has been the name you can trust for quality products and service. Our vision is to nourish the human spirit through the love of food.
Our secret ingredient has always been our people. Each person brings a unique perspective, background, and experience to the table and this is what drives our culture of positivity, acceptance, and support. We are a company that believes we win when we work together and connect over a passion for the highest standards in food.
Our secret ingredient has always been our people. Each person brings a unique perspective, background, and experience to the table. Find a career where you are valued and empowered, a place recognized as Forbes’ Best Midsize Employers, Newsweek’s Greatest Workplaces, and LinkedIn’s Top Companies to Work For.
-
Technical Support Specialist II
3 weeks ago
Sarasota, United States Boar's Head Brand Full timeHiring Company: Delicatessen Services Co., LLCOverview:Reporting to the Service Support Operations Manager, the Tier 2 Technical Support Specialist investigates, diagnoses, and resolves most incidents that are not resolved by the Help Desk Specialist. This individual assists the Help Desk Specialist solve basic technical problems and investigates more...
-
Technical Support Specialist II
2 weeks ago
Sarasota, United States Boar's Head BrandFrank Brunckhorst Co., LLC Full timeHiring Company: Delicatessen Services Co., LLC Overview:Reporting to the Service Support Operations Manager, the Tier 2 Technical Support Specialist investigates, diagnoses, and resolves most incidents that are not resolved by the Help Desk Specialist. This individual assists the Help Desk Specialist solve basic technical problems and investigates more...
-
Technical Support Specialist
15 hours ago
Sarasota, Florida, United States DSE and WS Media Full timeJob SummaryWe are seeking a highly skilled Technical Application Support Specialist to join our team at DSE and WS Media. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.Key ResponsibilitiesRespond to customer support requests and service calls in a timely and...
-
Technical Application Support Specialist
7 days ago
Sarasota, Florida, United States DSE and WS Media Full timeJob SummaryWe are seeking a highly skilled Technical Application Support Specialist to join our team at DSE and WS Media. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and professional...
-
BTS Specialist II
4 weeks ago
Sarasota, United States Boar's Head Brand Full timeHiring Company: Delicatessen Services Co., LLCOverview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users.• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance...
-
Technical Application Support Specialist
4 months ago
Sarasota, United States DSE and WS Media Full timeJob DescriptionJob DescriptionPrimary responsibilities:· Respond to customer support and service call requests.· Open and escalate tickets with vendor support groups, and follow to completion.· Maintain required paperwork: checklists, audit workbooks and ticketing systems.· Document change management process and production changes as necessary.· Propose...
-
BTS Specialist II
4 weeks ago
Sarasota, United States Boar's Head Brand Full timeHiring Company: Delicatessen Services Co., LLCOverview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users.• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance...
-
BTS Specialist II
4 weeks ago
Sarasota, Florida, United States Boar's Head Brand Full timeHiring Company: Delicatessen Services Co., LLCOverview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier I/II technical assistance to system users.• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance...
-
Technical Application Support Specialist
4 months ago
Sarasota, United States DSE and WS Media Full timePrimary responsibilities:· Respond to customer support and service call requests.· Open and escalate tickets with vendor support groups, and follow to completion.· Maintain required paperwork: checklists, audit workbooks and ticketing systems.· Document change management process and production changes as necessary.· Propose solutions in a team setting,...
-
Library Support Specialist
1 week ago
Sarasota, Florida, United States Sarasota County Full timeAbout the PositionJob Summary:We are seeking a highly motivated and detail-oriented Library Support Specialist to join our team at the Sarasota County Library. As a key member of our library staff, you will provide exceptional customer service, assist with daily library operations, and support the overall mission of the library.Key Responsibilities:Customer...
-
Senior A/V Technical Specialist
4 months ago
Sarasota, United States Smartshield Homes Full timeJob DescriptionJob DescriptionSenior Technical SpecialistSmartShield Homes is a well-established Sarasota, Florida based company that designs, installs, and services integrated solutions for home, business, and light commercial applications. SmartShield Homes specialists in partnering with top-ranked Florida residential builders with long-term project...
-
IT Support Specialist
2 weeks ago
Sarasota, United States Titan Placement Group Full timeJob DescriptionJob DescriptionIT Support SpecialistAn IT Support Specialist is needed in Sarasota, Florida.Titan Placement Group invited you to explore an opportunity in Sarasota, FL. We are actively recruiting for a very progressive, well-run, and financially stable recruiting organization in Sarasota, FL. We are a mission-driven organization, and our...
-
Healthcare Support Specialist
2 weeks ago
Sarasota, Florida, United States ATLANTIC COVE MEDICAL GROUP LLC Full timeJob OverviewPosition Summary:We are looking for a committed and proficient Healthcare Support Specialist to become part of our medical group practice. In this role, you will be essential in delivering exceptional healthcare services to our patients. Your main duty will be to assist our healthcare providers in the effective and compassionate delivery of...
-
IT Support Professional
1 week ago
Sarasota, Florida, United States DSE and WS Media Full timeJob OverviewAt DSE and WS Media, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues in a timely and professional...
-
User Support Specialist I
4 weeks ago
Sarasota, United States Ringling College of Art & Design Full timeAPPLICATION INSTRUCTIONS: Current Ringling Employees - Apply for jobs internally using the Workday "Jobs Hub" App from Global Navigation Menu on Workday Home Page. External Applicants - Click the "Apply" button to complete the external application. Job Description Summary POSITION SUMMARY: The User Support Specialist 1 position is the first point of...
-
Recovery Support Specialist
7 days ago
Sarasota, Florida, United States LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY Full timeJob SummaryWe are seeking a highly motivated and compassionate Recovery Support Specialist to join our team at Lightshare Behavioral Wellness & Recovery. As a Recovery Support Specialist, you will play a vital role in providing peer support services to individuals with substance abuse and/or co-occurring mental health disorders.Key ResponsibilitiesProvide...
-
Scanco Quality Assurance Specialist II
4 months ago
Sarasota, United States Scanco Full timeJob DescriptionJob DescriptionSalary: $60,000/yearJob Summary The role of the Quality Assurance Specialist II is to execute manual test cases, perform functional confidence and regression testing prior to deployment to identify and report defects, analyze product requirements, identify and author test cases, and perform risk analysis to...
-
PIA P&C Support Specialist
2 months ago
Sarasota, United States US Tech Solutions Full timeJOB DESCRIPTION Job Summary Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers&rsquo compensation ERISA bonds BOP EPLI Maintains a high level of knowledge concerning the products and services supported by the *** Insurance Agency Assists external users of the...
-
Customer Support Specialist
2 weeks ago
Sarasota, Florida, United States Ad-vance Talent Solutions Full timeJob OverviewCustomer Support Specialist (Temporary Position)Compensation: $18 per hourFlexible Scheduling (Overtime Opportunities Available)We are currently seeking several temporary part-time/full-time Customer Support Specialists to assist our team with claims processing.Ideal candidates should possess the following qualifications:High School diploma is...
-
Healthcare Support Specialist
2 weeks ago
Sarasota, Florida, United States Sarasota Family Medical Center Full timeJob OverviewAbout Sarasota Family Medical Center: We are a premier concierge healthcare facility committed to delivering tailored, high-quality medical services to our patients. Our focus on exceptional care and personalized attention distinguishes us in the healthcare landscape, and we are seeking a dedicated Healthcare Support Specialist to enhance our...