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Brand Support Trainee

1 month ago

Katy, United States GenAlpha Inc Full time

Our clients trust us to drive awareness and engagement through insightful and open representation. The clients we work with have their fingers on the pulse of important matters and work to improve socioeconomic circumstances within our local community and beyond. Our team of Brand Support Trainees dives into the areas where they can help and provide options to prospective customers via service, sales, and client information.

We prepare our entry-level Brand Support Trainees for their roles through training in industry knowledge, customer communication, and client missions. They are essential in generating new fundraising efforts and collecting and maintaining records to review and revise marketing and sales practices. Brand Support Trainees within our firm pay attention to detail, have enthusiastic conversations with those around them, drive themselves to expand their sales knowledge, and adjust to different outreach and customer service styles.

Responsibilities of the Brand Support Trainee Role:

  • Initiate and complete the outreach and enrollment process by communicating directly with consumers about client purpose and mission
  • Offer relevant client information to identify customer interests and determine potential donation opportunities
  • Build a skilled understanding of charity industries and current events to assist in customer inquiries
  • Meet with management and members of the Event Representative teams for training on required client operations, sales, and industry knowledge
  • Work with other Brand Support Trainees to collect and maintain donor records while paying special attention to confidentiality and client compliance processes
What We Look For in a Brand Support Trainee:
  • High school diploma or equivalent certification is required
  • An Associate's, Bachelor's or two-year program degree is encouraged but not required
  • Knowledge of customer service, retail, sales, marketing, business, and communications is preferred
  • Ability to work with other Brand Support Trainee and management team members to build and achieve client goals in sales, outreach, and engagement metrics
  • Desire to expand their knowledge and skills past the entry level through training and proper guidance


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