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Support Team Representative

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Alpharetta, United States MarketSource Full time

122711BRTitle:Support Team RepresentativeJob Description:The Support Team Rep I is a non-exempt that maintains administrative tasks for various retail programs at MarketSource. This role is designed to be the first line of operational support for MarketSource. Primary responsibilities include: • Processes scheduling and time management activities for field employees • Ensures any client and/or customer concerns are solved effectively and promptly • Executes quality assurance checks specifically regarding field employee attendance in store, utilizing various communication methods. • Assess data to identify schedule gaps and potential staffing number concerns • Places outbound calls for surveys and quality assurance checks. • Maintains and ensures data integrity in all MarketSource and client systems with regard to verification audits • Shares best practices with other team members for continuous improvement purposes in order to drive operational success and client satisfaction • Performs basic call discovery to pre-qualify and determine where to distribute callers/opportunities (internal or external) • Efficiently and effectively handles heavy inbound call volume • Provides excellent customer service Minimum Education/ Experience: • High School Diploma / GED • Prior customer service experience • Prior call center experience preferred Requisite Abilities and/or Skills: • Strong verbal and written communication skills • Ability to conduct positive, professional conversations via telephone, email and online • Ability to be self-motivated and able to work independently • Intermediate Microsoft Office knowledge (Excel, PowerPoint, Outlook) • Ability to maintain integrity and security of computer systems and data • Ability to professionally handle access to, and protection of, privileged information • Highly organized, capable of managing multiple tasks with strong organization skills • Proficient and accurate typing skillsAuto req ID:122711BRState:Georgia Job Category:Open Submission Work Site City Selection:Alpharetta