Lead I

1 month ago


Bentonville, United States Compunnel Full time
Job Summary

The Lead I - Software Engineering position is ideal for an ITSM professional with a strong background in ServiceNow, ITOM technologies, and Application Portfolio Management. This role involves end-to-end software development, project management, team leadership, and optimizing application maintenance and performance. The candidate will collaborate across multiple functions, manage a technical team, and contribute to system architecture, design, coding, and release management.

Key Responsibilities

• Lead IT Service Management (ITSM) and Application Portfolio Management (APM) initiatives.

• Develop, debug, test, and document software components and applications.

• Oversee system integration, ensure compliance with coding standards, and optimize performance.

• Implement ServiceNow ITSM modules, including Asset Management, Incident Management, Change Management, CMDB/Discovery, and Service Mapping.

• Collaborate with cross-functional teams to align projects with business requirements and provide customer-facing presentations.

• Oversee quality assurance processes, conduct code reviews, and manage defect resolution and release processes.

• Mentor junior team members, provide performance feedback, and guide their professional development.

• Define project requirements, scope, and deliverables, and ensure project schedules are met.

• Manage configuration, testing, and documentation to maintain compliance with engineering standards.

Required Qualifications

• 8+ years of experience in ITSM, ITOM, and ServiceNow implementations.

• Strong background in Application Portfolio Management (APM) and technical integration.

• Proficiency in ServiceNow development, Common Service Data Model (CSDM), and ITSM modules (Asset, Incident, Change Management, CMDB, and Service Mapping).

• Advanced experience in system integration using web services, including XML, HTML, AJAX, CSS, HTTP, REST, and SOAP.

• Skilled in scripting languages like JavaScript, Python, or PowerShell for automation.

• Solid understanding of ITIL, CMDB, and ITSM fundamentals.

• Strong communication, presentation, and leadership skills.

Preferred Qualifications

• Experience with Agile methodologies, particularly Scrum or Kanban.

• Knowledge of Rapid Application Development (RAD) and customer domain knowledge for specific problem-solving.

Certifications

• Relevant domain or technology certifications (e.g., ITIL, ServiceNow Certified Application Developer, Certified Implementation Specialist).

Education: Bachelors Degree

Certification: ServiceNow Certified Application Developer , Certified Implementation Specialis
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