Service Desk Analyst
4 weeks ago
Description: The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. Responsibilities include initial documentation, troubleshooting, research, and resolution of incoming incidents and requests concerning the use of supported software and hardware. Service Desk Analysts are provided with a suite of support tools and an active knowledge base to assist in troubleshooting efforts. The primary method of contact is phone, chat and self-service tickets. EXECUTION AND OPERATIONAL EXCELLENCE: Respond to all phone calls in a timely manner and follow proper handling guidelines. Handle chats & self-service tickets in a timely manner and ensure all information is gathered prior to resolving and/or routing to other teams for processing. Strive to meet all KPIs for average speed of answer, handle times, ticket logging and first call resolution. Log 100% of contacts into the ServiceNow ticketing system to include description of issue, troubleshooting performed, resolution and/or purpose for escalation. Properly categorize incidents and select the appropriate severity based on impact and urgency. Follow knowledge articles to ensure the required troubleshooting, information gathered and escalations are handled accurately. Report when knowledge is out of date, incorrect or missing. Handle all contacts in alignment with department quality assurance guidelines. Maintain adherence to scheduled shift start time, break and lunch. Assist in ensuring processes stay up to date by reporting on gaps to leadership. Maintain open communication and work to build strong relationships inside and outside the department. Perform own job responsibilities with commitment to quality and customer satisfaction - doing what's right, for the team, for the enterprise. Identify and Report security risks in accordance to compliance. Skills: Helpdesk, Microsoft Office, Mobile device, Outlook, Windows 7, Remote Access, Active directory, Windows 10, Office 365, Troubleshooting, vpn, ServiceNow, Windows, Windows 7 Top Skills Details: Helpdesk, Microsoft Office, Mobile device, Outlook, Windows 7, Remote Access, Active directory, Windows 10,Office 365,Troubleshooting Additional Skills & Qualifications: Required Experience Have used or are familiar with a service desk ticketing system or similar. 2-3 years customer service experience or customer facing role. 1 year technical support experience, preferably via the phone Able to demonstrate strong verbal and written communication Ability to multitask and prioritize in a fast paced environment Familiar with using and supporting MSOffice applications; inclusive of Outlook; preferably in a large enterprise environment. Desired Skills ITIL Foundations certification or prior experience working in an ITIL environment. Have worked with a Chat tool supporting end users or similar. VPN Software Technologies (i.e. Microsoft VPN Client, Pulse Secure) Worked in the financial industry in some capacity. Additional Information • Client is willing to look at candidates who have less formal IT Phone Support experience if they have CompTIA Certifications (A+, IT Fundamentals, etc.). • Military experience is a plus. • Critical thinking ability is needed. • The Helpdesk focuses on quality End User interactions and does not have strict Service Levels. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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IT Analyst
2 weeks ago
Brookings, United States TEKsystems Full timeDescription: The IT Analyst is responsible for the IT infrastructure at the site, and may be involved in server support, networking, workstation support, telecom, product support (such as SQL, etc.), printers and anything else involved with infrastructure at the site. Generalists will have administrator rights to US NA Infrastructure supported servers...
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Technical Support Analyst
4 weeks ago
Brookings, United States TEKsystems Full timeDescription: The IT Analyst is responsible for the IT infrastructure at the site, and may be involved in server support, networking, workstation support, telecom, product support (such as SQL, etc.), printers and anything else involved with infrastructure at the site. Generalists will have administrator rights to US NA Infrastructure supported servers...
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Front Desk Representative
2 days ago
Brookings, Oregon, United States Ocean Suites Motel Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Ocean Suites Motel. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, handling all aspects of the reservation process, and ensuring a seamless and enjoyable stay for our visitors.Key...
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Front Desk
3 weeks ago
Brookings, United States Ocean Suites Motel Full time $15 - $16Job DescriptionJob DescriptionPlease note an applicant will only be considered if they currently live within 15 miles of the Brookings/Harbor, Oregon area. If you do not currently live here and have a place of residence, please submit your application after you have made the move. Thank youHours30 HOURS PER WEEK: Wednesday through Sunday 4 p.m. to 10...
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Front Desk
3 weeks ago
Brookings, United States Ocean Suites Motel Full time $15 - $16Job DescriptionJob DescriptionBenefits:Paid On-Site LunchBonus based on performanceFree food & snacksPaid time offTuition assistanceCompetitive salary Please note an applicant will only be considered if they currently live within 15 miles of the Brookings/Harbor, Oregon area. If you do not currently live here and have a place of residence, please submit your...
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Sports Finance Analyst
2 weeks ago
Brookings, South Dakota, United States South Dakota State Full timePosition Overview South Dakota State University (SDSU) is seeking a dedicated financial analyst to join our Intercollegiate Athletics team as a Budget Analyst. This role is essential for managing the financial operations within the athletic department, ensuring accurate budgeting and financial reporting. Key Responsibilities: As a Budget Analyst, your...
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On-Site IT Support Analyst
2 weeks ago
Brookings, United States LCI-Lawinger Consulting Full timeJob DescriptionJob DescriptionProvide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. . Responsibilities:Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld,...
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Experienced Property Desk Adjuster
4 weeks ago
Brookings, United States Sedgwick Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...
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Technical Support Specialist
2 weeks ago
Brookings, South Dakota, United States TEKsystems Full timeThe IT Service Desk Coordinator provides Level 1 technical assistance for primary incident resolution or escalation to Level 2 support teams as necessary. Key responsibilities encompass initial documentation, troubleshooting, research, and resolution of incoming incidents and requests related to the utilization of supported software and hardware. Service...
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Technical Support Specialist
1 week ago
Brookings, South Dakota, United States TEKsystems Full timeThe Technical Support Specialist provides Level 1 technical assistance for primary incident resolution or escalation to Level 2 support teams as necessary. Key responsibilities encompass initial documentation, troubleshooting, research, and resolution of incoming incidents and requests related to the use of supported software and hardware. Technical Support...
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Guest Experience Coordinator
3 months ago
Brookings, United States South Dakota State University Foundation Full timeJob DescriptionJob DescriptionPosition SummaryThe Guest Experience Coordinator acts as the first impression of the SDSU Foundation and is responsible for providing a positive experience to all guests, donors, event attendees, and meeting participants. This service-oriented role greets the public in person and on the phone with a positive attitude reflective...
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Travel CT Technologist
1 month ago
Brookings, United States Prokatchers Full timeJob DescriptionProkatchers is seeking a travel CT Technologist for a travel job in Brookings, Oregon.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelSalary: $2,802.00/weekStandard shift: Days [Overnight call as needed (typically less...
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Travel CT Technologist
1 month ago
Brookings, United States Prokatchers Remote Work Freelance Full timeProkatchers is seeking a travel CT Technologist for a travel job in Brookings, Oregon.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelSalary: $2,802.00/weekStandard shift: Days [Overnight call as needed (typically less than 1...
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Operations Supervisor | Dacotah Bank Center
3 months ago
Brookings, United States teamworkonline Full timeOverviewThe Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director Operations. This role will pay an hourly wage of $18 to $22. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and...
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Operations Supervisor | Dacotah Bank Center
3 weeks ago
Brookings, United States teamworkonline Full timeOverviewThe Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director Operations. This role will pay an hourly wage of $20 to $22. Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k)...
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CT Technologist
1 month ago
Brookings, OR, United States Prokatchers Full timeProkatchers is seeking a travel CT Technologist for a travel job in Brookings, Oregon. Job Description & Requirements ~ Specialty: CT Technologist ~ Discipline: Allied Health Professional ~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, days ~ Employment Type: Travel Salary: $2,802.00/week Standard shift: Days [Overnight call as...
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Travel CT Technologist
1 month ago
Brookings, OR, United States Prokatchers Full timeProkatchers is seeking a travel CT Technologist for a travel job in Brookings, Oregon.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelSalary: $2,802.00/weekStandard shift: Days [Overnight call as needed (typically less than 1...