IT Helpdesk Technician

6 days ago

Cold Spring, United States Carolina Beverage Full time

Looking for dedicated team players to join the CBG family in Cold Spring, MN

We are Carolina Beverage Group, a premiere beverage co-packer for internationally renowned brands. We have been GROWING by leaps and bounds and are seeking passionate, motivated individuals ready to transition into our challenging and growing team

Position: IT Helpdesk Technician

Job Summary: The Full Time IT Help Desk Technician is responsible for ensuring the day-to-day operations for end user applications and equipment. They will be a point of contact providing desk-side and remote assistance in resolving Tier I and Tier II technology support issues when possible and escalating to the appropriate personnel when necessary. May require expertise in commonly used business applications.

ESSENTIAL FUNCTIONS:

  • To receive calls for assistance from Eplus by phone, email or in person and to log, resolve what requires hands on support (Tasks that cannot be resolved remotely)
  • To receive calls for assistance from end users by phone, email or in person and to log, resolve what is not currently the responsibility of existing vendors
  • Perform hands on updates, repairs, configuration, and end user training of corporate IS equipment, to include Computers, Mobile Devices, Multi-Function Copiers, tablets, Telecommunication/Collaboration devices and Audio/Visual technologies.
  • Create and update documentation on systems for both IS and our internal customers. These include not only technical but also business processes.
  • Track IT assets in some of the internal systems and ensure adequate levels of IT spare equipment is available
  • Provide Tier 1 support mobile devices (Tablets and handheld scanners)
  • Help troubleshoot basic networking issues around the plant when needed
  • Carries out duties in compliance with established business policies.
We offer a wide range of benefits including:
  • Stable employment & growth opportunities
  • Training & evaluations at 30/60/90 days and annually
  • Quarterly Bonus Incentive Program
  • Uniforms at no cost to the employee
  • Referral Bonuses
  • Eligible for benefits the month following 60 days employment.
    • Medical offerings - including an HSA eligible plan with employer contributions
    • Dental
    • Vision
    • Disability
    • Company paid life
    • Voluntary life
  • 401k match the month following 6 months of employment
What We Offer:

In addition to competitive pay, stable employment, and growth opportunities, we offer a variety of benefits as part of our total compensation & rewards package.
  • Many of our positions work on average 15 days/month, based on 2-2-3 schedule; however, we have a variety of work schedules dependent on position and/or department.
  • Pay for Performance Program: Opportunities to work your way up, gain experience and earn more
  • Additional Pay for Night Shift, as applicable
  • Training & Evaluations at 30/60/90 Days and Annually
  • Cross-Training & Transfer Opportunities
  • Free Uniforms
  • Quarterly Bonus Incentive Program
  • Safety Incentive Program
  • Referral Bonuses
  • Employee Appreciation Events
  • Eligible for benefits the month following 60 days employment including medical, a health savings account option, dental, vision, disability, company paid & voluntary life and more.
  • 401k match after 6 months with 100% immediate vesting

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