IT Support Specialist Level 2

1 month ago

silver spring, United States AVASO Technology Solutions Full time

Position: -IT Support Specialist Level 2

Employment Type: - Full Time Employment

Role: - Onsite

Location:- Silver Spring, Maryland, United States

Requirement:- US citizenship required.


Job Description

The IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3 years’ experience in Windows Desktop support.


Position Responsibilities and Functions

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  • Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365.
  • Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.


Candidate Required Minimum Qualifications and Skills

  • Bachelor’s degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP), Network+ or Security + is preferred.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • In addition, the IT Support Specialist Level 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
  • Driver’s license and personal vehicle with the ability to travel within a radius daily to pick-up parts at designated pick-up and drop-off location and to support various end-clients.
  • 3 years’ experience with hands-on IT support troubleshooting PCs/laptops and telecommunication equipment.
  • Strong knowledge and experience with computer/server hardware and software trouble shooting (experience on DELL hardware and servers is a plus).

  • IT Support Specialist Level 2

    1 month ago

    Silver Spring, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Silver Spring, Maryland, United StatesRequirement:- US citizenship required.Job DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot...

  • IT Support Specialist Level 2

    1 month ago

    silver spring, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- Silver Spring, Maryland, United StatesRequirement:- US citizenship required.Job DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot...

  • Medical Support Professional

    2 weeks ago

    Silver Spring, Maryland, United States Specialist Office Full time

    Job SummaryThis Medical Support Professional role is an exciting opportunity to join our team at Specialist Office in Silver Spring, MD. As a key member of our clinical staff, you will be responsible for providing high-quality patient care and support to our physicians and physician assistants.

  • Call Center Support Specialist

    3 days ago

    Silver Spring, Maryland, United States Clark Creative Solutions LLC Full time

    Join Our Team as a Call Center Support SpecialistWe are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Support Specialist. This is a great opportunity for someone who enjoys helping others and has strong communication skills.Key Responsibilities:Answer incoming calls from customers and provide assistance with...

  • Weekend Caregiver

    2 weeks ago

    Silver Spring, Maryland, United States Ready 2 Serve Home Healthcare Full time

    We are seeking a dedicated Weekend Caregiver to provide personal support services for our clients. As a key member of our care team, you will play a vital role in delivering high-quality care and enhancing the lives of those we serve.Job SummaryOur ideal candidate is a compassionate and empathetic individual who possesses excellent communication skills and...

  • Full Time/Entry Level Customer Support Specialist

    1 month ago

    Silver Spring, United States Serene Marketing Inc. Full time

    Serene Marketing Inc. is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our...

  • IT Support Specialist

    3 weeks ago

    Silver Spring, United States Rocket Lab Full time

    ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...

  • IT Support Specialist

    2 weeks ago

    Silver Spring, United States Rocket Lab Full time

    ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron...

  • ServiceNow Application Development Specialist

    2 weeks ago

    Silver Spring, Maryland, United States Emagine IT Full time

    About the Role: Emagine IT is seeking a skilled ServiceNow Application Development Specialist to join our team. As a key member of our development team, you will be responsible for developing, configuring, and customizing the ServiceNow platform to meet the needs of our clients.Key Responsibilities:Develop, configure, and customize ServiceNow applications to...

  • Computer Security System Specialist

    3 weeks ago

    Silver Spring, United States TechnoGen Full time

    Computer Security System Specialist - Level III Place of performance: 11601 Landsdown Street, North Bethesda, MD 20852, or another location in Bethesda/Rockville where IRMB office operates from and remote work location.Hybrid role. Local resources preferred Long term Pay Rate: Market/Flexible Need resumes with LOC All personnel requires Public Trust / or...

  • Weekend Residential Support Specialist

    2 weeks ago

    Silver Spring, Maryland, United States Project Redirect Full time

    Job SummaryWe are seeking a dedicated and compassionate Weekend Residential Support Specialist to join our team at Project Redirect.About the RoleThis is a dynamic opportunity for individuals who are passionate about providing direct support, positive direction, and assistance to persons with disabilities in a residential setting.Key ResponsibilitiesAs a...

  • Administrative Support Specialist

    3 weeks ago

    Silver Spring, Maryland, United States Leisure World of Maryland Full time

    We are seeking a detail-oriented and organized Administrative Support Specialist to provide secretarial and administrative support in the daily operational function of one of our high-rise condominiums on its campus.Job OverviewLeisure World of Maryland Corporation is a private, age-restricted community comprised of 29 community associations and 8,000...

  • Educational Support Specialist

    2 weeks ago

    Silver Spring, Maryland, United States ProCare Therapy Full time

    Job OverviewWe are seeking a dedicated Educational Support Specialist to join our team at ProCare Therapy. This is a full-time position with a 24/25 school year schedule, Monday through Friday.Key Responsibilities:Support teachers and students in a dynamic educational environmentAssist with instructional activities and provide individualized support to...

  • Administrative Support Specialist

    2 days ago

    Silver Spring, Maryland, United States Jamison Professional Services, Inc. Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team in Silver Spring, MD. As a key member of our support staff, you will provide administrative assistance and technical support to our team.About the RoleThe successful candidate will be responsible for:Providing administrative support to our team, including processing...

  • Medical Support Specialist

    2 weeks ago

    Silver Spring, Maryland, United States Silver Spring Medical Center Full time

    Job OverviewWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Silver Spring Medical Center. As a key member of our healthcare team, you will play a vital role in assisting patients with their rehabilitation and recovery.About the RoleThis is an excellent opportunity for individuals who possess strong...

  • ServiceNow Platform Specialist

    2 days ago

    Silver Spring, Maryland, United States Emagine IT Full time

    Job Title: Senior Software DeveloperLocation: McLean, VAJob Type: Full-timeAbout Us:Emagine IT is a leading provider of technology solutions, specializing in improving business processes and accelerating response time. We deliver value-added solutions that reduce costs and give our customers a competitive edge.Job Description:We are seeking a skilled...

  • Physiotherapy Support Specialist

    3 weeks ago

    Silver Spring, United States MEDSTAR HEALTH Full time

    MedStar Health is seeking a highly skilled Physiotherapy Support Specialist to join our team at Therapy - Wheaton. As a key member of our interdisciplinary team, you will provide high-quality physical therapy services to patients, working closely with licensed physical therapists to deliver exceptional care.The ideal candidate will possess professional...

  • Cybersecurity Specialist

    2 weeks ago

    Silver Spring, Maryland, United States Emagine IT Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Analyst to join our team in North Bethesda, MD. As a member of our Cybersecurity Advisory Team, you will work remotely and have the opportunity to obtain a government security clearance.

  • Medical Therapist Support Specialist

    2 weeks ago

    Silver Spring, Maryland, United States FYZICAL Therapy and Balance Centers Full time

    Company OverviewFYZICAL Therapy and Balance Centers is a fast-paced, innovative healthcare franchise with a unique approach to patient care. Our team of expert Physical Therapists and Medical Therapist Assistants work together to provide the best possible outcomes for our patients.Estimated SalaryThe estimated salary for this position is $60,000 - $80,000...

  • Configuration Specialist

    2 months ago

    Silver Spring, United States Inalab Consulting Inc Full time

    Job DescriptionJob DescriptionTitle: Configuration Specialist (Mid-Level)Location: Silver Spring, MDDuration of Contract: 2+ yearsMin Education Requirement: Bachelor's Degree (or equivalent)Min. Citizenship Required: US CitizenAbout the OpportunityInalab has an immediate opening for a Configuration Specialist to support NOAA National Weather Service...