Field Service Engineer
2 weeks ago
The Field Service Engineer for Client Diagnostics is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being.
This position is part of the Service Organization located in LOCATION and will be fully remote.
At Client , our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the LEADER and responsible for ensuring optimal performance of Client equipment.
This position services the INSTRUMENT and INSTRUMENT a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization-read on. In this role, you will have the opportunity to: Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Client equipment, including providing excellent and efficient service to Client's customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals. Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.
The essential requirements of the job include:
- Associate degree or equivalent military experience
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation Hold a current valid driver's license and good driving record over the last three.
- Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
- Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time. Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity. It would be a plus
if you also possess previous experience in:
- 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Education: Bachelors Degree
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