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Analyst Service Desk

1 month ago

Franklin Park, United States Sloan Full time
Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

The Service Desk Analyst supports the IT Helpdesk, Printers, Desktops, Laptops and
Workstation infrastructure. Responsible for administration and support along with security
functions on all end user systems.

Responsibilities:
  • Onsite support with travel to other branch locations as needed for steady state and
project work.
  • Installs, configures and maintains end user technology systems for business units
within the company.
  • Configures the systems, hardware and software to meet
business needs, oversees the deployment and provides end-user support and
maintenance.
  • Provisioning of new user workstations and necessary accounts.
  • Handles moderately complex end user issues and problems and escalates more
complex issues to higher level resources.
  • Provides professional support for end users of personal computers, the associated
hardware, software and peripherals.
  • Acts as both level 1 and 2 ServiceDesk resource
for troubleshooting and diagnosing software, operating system, hardware and end
user connectivity errors. Acts in alignment with defined SLAs for incident
management and resolution
  • Support of mobility devices including phones, tablets and mobile devices used in a
business and manufacturing environment.
  • Consults with end-users to assess individual or departmental requirements; selects,
acquires, installs, configures, supports and maintains personal computing devices
and peripherals in a business and manufacturing environment
  • Manages vendor security updates on end user assets and workstations to assure
compliance with organization policies and security standards.
  • Responsible for requisitioning hardware and software, tracking assets and
deployment status. Ensuring active repository of assets maintained for new hires and
replacement resources.
  • Tracking via an AMDB.
  • Work with external vendors in order to resolve software and hardware specific
incidents or implementation of new services
  • Other duties and responsibilities as required.
Requirements:
  • 2+ Years Hands on experience supporting Microsoft technologies in an end user
environment, software, and mobile devices.
  • 2+ Years Experience in a technical role supporting end users
  • 2+ Years Position requires detailed technical administrative experience with
hardware, software, patches and fixes.
  • 2+ Years Candidate should demonstrate strong ability of troubleshooting,
outstanding communication skills.
  • 2+ Years Candidate should have working knowledge in an enterprise environment,
including ticket management systems and incident management processes.
  • Ability to translate technical challenges or issues into understandable context for
non IT resources.
  • Ability to travel as needed for steady state support or project work at branch
locations. Not to exceed 20%.

Preferred Qualifications:
  • Associate's Degree or Bachelor's Degree
  • A+ & Network+ certification training
We offer a highly competitive compensation and benefits package, including:
  • A choice of Medical (with Health Savings Account), Dental, Vision, Rx Insurance for employees and their eligible dependents
  • Company paid Basic Life and AD & D Insurance, Basic Accident Insurance, Disability Insurance, Employee Assistance Program, and Well-being Programs.
  • Paid time off, Paid Sick Leave, Paid Vacation time, Paid Sick time, Paid Military Leave, and Paid Volunteer time away from work.
  • Dependent Care Flexible Spending Account, Commuter Parking and Transit Accounts, and Tuition Reimbursement benefits.
  • 401(k) Retirement Savings Plan with a Company match.
  • Employee Service Anniversary Awards and Employee Recognition Programs


Diversity, Equity, Inclusion and Belonging (DEIB)

YOU Belong at Sloan

We are intentional in building an inclusive culture that embraces different voices, ideas, and backgrounds. We commit to continuing this ever-growing journey with and for our employees, customers, partners, and community. We are better together when we can be ourselves.

We Are Proud Partners With the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization's official water efficiency partner Through this relationship, which includes the naming rights to Sloan Park, the Cubs' Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

JOIN AN INDUSTRY LEADER

For additional company information please visit our website at www.sloan.com

We Are An Equal Opportunity Employer.