Solution Engineer

2 weeks ago

Santa Clara, United States Zeitro Full time

Company Overview:

We are a pioneering SaaS startup in the mortgage software industry, committed to transforming the mortgage experience for consumers, brokers, and lenders alike. With a product that stands out in the market for its clear differentiation and superiority, we pride ourselves on driving significant improvements in efficiency, user experience, and accessibility. Despite our small size, our culture is one of our greatest strengths-nurturing, innovative, and results-driven, with a focus on achieving high-impact outcomes. As we continue to grow and shape the future of mortgage technology, we are looking for a talented Solution Engineer to join our close-knit team.

Role Summary:

As a Solution Engineer, you will play a critical role in engaging with our clients to understand their unique challenges and objectives. You will leverage our market-leading mortgage SaaS solution to craft and implement customized configurations that meet and exceed client expectations. This role requires a blend of technical proficiency, customer-facing skills, and a deep understanding of the mortgage industry to effectively advocate for our product and drive adoption.

Key Responsibilities:

  • Client Engagement: Build and maintain strong relationships with clients, understanding their needs and translating them into technical solutions.
  • Product Demonstration: Conduct compelling product demonstrations and presentations that highlight the unique value proposition of our software to a diverse audience, including consumers, brokers, and lenders.
  • Solution Implementation: Customize and configure our software to fit the specific requirements of our clients, ensuring a seamless integration into their existing processes.
  • Feedback Loop: Act as the liaison between clients and our product development team, providing insightful feedback to guide future product enhancements and innovations.
  • Technical Support: Provide ongoing support and training to clients, ensuring they maximize the value from our product.
  • Sales Enablement: Collaborate with the sales team to refine sales strategies and materials based on market feedback and product capabilities.

Ideal Candidate:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 2+ years of experience in a solution engineering, pre-sales engineering, or technical consultant role, ideally within the SaaS or mortgage industry.
  • Profound understanding of IT and AI technologies.
  • Strong technical acumen with the ability to quickly learn and master new software.
  • Excellent communication and presentation skills, with the ability to engage and persuade a variety of audiences.
  • Deep understanding of the mortgage process, with a keen insight into the challenges and opportunities for innovation.
  • Results-driven mindset with a commitment to delivering high-quality solutions that exceed client expectations.
  • Ability to thrive in a fast-paced, collaborative environment.

Why Join Us?

  • Impact: Make a tangible impact in a critical industry, improving the mortgage process for millions.
  • Culture: Be part of a nurturing and supportive culture that values innovation, results, and the well-being of its team members.
  • Growth: With a small, agile team, you'll have the opportunity to wear multiple hats, contribute across various aspects of the business, and grow professionally.
  • Innovation: Work on the leading edge of mortgage technology with a product that's set to redefine the industry.

We believe in empowering our employees, and providing them with the environment they need to innovate, excel, and make a significant impact. If you're passionate about using technology to solve complex problems and eager to make a difference in a dynamic startup environment, we'd love to hear from you.

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