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Patient Care Coordinator

4 weeks ago


Lehi, Utah, United States Serenity Healthcare, LLC Full time

PCC (Patient Care Coordinator) 
Onsite – Lehi, UT  
 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Care Coordinator for our Lehi, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.   
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment). 
 
Benefits  

  • Accelerated healthcare career growth – rapid advancement opportunities    

    • Insurance benefits (Medical, Dental, Vision) and 401K   

      • 20 days off annually (10 PTO days and 10 Holidays)   

        • Employee access to Serenity's treatment options 

          • Access to corporate onsite gym, game room and other amenities 

            • Open to full or part time  
               

Responsibilities

  • Connecting with patients via phone    

    • Help solve problems and educate patients about TMS and Ketamine   

      • Coordinate with clinics for patient care     

        • Other relevant duties as needed.  
           

Qualifications

  • High School Diploma/ GED.    

    • Strong customer service mindset.   

      • Previous experience in customer service required  

        • Excellent verbal and written communication, and basic math skills.    

          • Well-versed in de-escalation skills and ability to connect with individuals.  
             

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  
 
Learn More About Us

  • About Serenity Healthcare  

    • Serenity's Provided Services  

      • Meet our Patients