JWA Program Manager
2 weeks ago
Job Type
Full-time
Description
Job Summary
The JWA Manager is responsible for overseeing the program that provides opportunities for TANF and SNAP recipients to acquire or improve their skills, improve career opportunities, and reach financial self-sufficiency.
Requirements
Essential Functions and Responsibilities
- Directs daily operations of Jobs Work Arundel program to ensure quality career coaching is utilized and activities are conducted in compliance with eligibility, performance requirements and stated outcomes.
- Implements the best practices of career coaching, job development and case management. Create and implement annual program plan, to include timelines, milestones, and deliverables.
- Develops and maintains relationships with community partners and stakeholders.
- Develops strategies for collaboration across AAWDC departments and divisions.
- Works in conjunction with other AAWDC departments/programs to ensure that all AAWDC customers obtain quality workforce training and employment assistance services.
- Ensure program maintains accurate and accessible records to facilitate reporting of performance data and outcomes, as required by grantors.
- Ensures the accurate and timely reporting of performance measures, as required by AAWDC internal reporting requirements, grantor requirements, and stakeholder needs.
- Compile and complete detailed weekly and monthly reports, including program performance, staff activities, and financial expenditures, and present findings to internal and external stakeholders.
- Identifies demand-driven solutions to be implemented in programmatic efforts.
- Leads continuous improvement on program practices and outcomes based on lessons learned and industry trends.
- Performs supervisory functions to include interviewing, performance monitoring, and coaching, to ensure that compliance requirements are met.
- Provides constructive feedback, coaching, and training to employees experiencing performance challenges; employs and documents corrective actions as necessary in compliance with applicable policies, procedures, and regulatory requirements.
- Ensures that program staff and work environment present a professional image, consistent with AAWDC policies and procedures relative to attendance, external communications, professional appearance, etc.
- Oversees the coordination and/or participation in special events in collaboration with AAWDC internal and external partners as needed.
- Must have knowledge of program budgets and budget management.
- Yes
Education and Experience Requirements:
- BA/BS degree or equivalent in one of the following areas: Behavioral Sciences, Education, Human Services, Public Administration, Social Work Administration or related Human Service fields. Workforce Development or Social Services Program Management
- MSW or other master's level degree strongly preferred.
- Coursework in Business Management of non-profit organizations, multi-cultural organization development, and career coaching/development a plus
- Five or more years in Human Services, to include a minimum of 3 - 5 years supervisory and program development experience.
- Workforce development or related experience
- Three to five years of grant management experience and 5 or more years of case management experience.
- Demonstrated ability to lead and manage a team, with excellent interpersonal and communication skills.
- Demonstrated success managing complex programs in workforce development, social services, or related field. The selected candidate will be required to provide evidence of success.
- Community advocacy and a commitment to delivery of exceptionally culturally sensitive programs.
- Strong understanding of DHS/DSS, TANF, and SNAP programs and related regulations.
- Excellent oral and written communication skills.
- Ability to successfully manage multiple existing projects and deadlines with attention to detail while developing new initiatives.
- Strong leadership and communication skills, including empathetic listening, collaboration, and problem solving.
- Knowledge of Anne Arundel County Human Service organizations, demographics, and communities is highly recommended.
- Exceptional organizational and detail-oriented skills, with the ability to manage multiple tasks and meet deadlines.
- Proven ability to produce accurate and timely reports, with strong analytical and problem-solving skills.
- Membership(s) in professional organizations and certifications are also highly desired.
- Computer literate with advanced proficiency in Windows and Microsoft Office (Word, PowerPoint, Outlook, and Excel).
- General office environment.
- Standard Office Hours for this position is 8:30 am - 4:30pm, Monday through Friday. This schedule may vary depending on program needs.
- Position may require evening and weekend hours as determined by departmental needs.
- Position may require local travel within the local community and occasionally out of state.
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