![H&R Block](https://media.trabajo.org/img/noimg.jpg)
Field Support Tech IFA
3 months ago
517049BR
Title:
Field Support Tech IFA - S
What you'll do... :
Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.
Day to day you'll…
-
Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
-
Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
-
Help troubleshoot/support FR offices by phone and chat.
-
Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
-
Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
-
Maintain network and telephone systems in company offices.
-
Document hardware problems and their resolution within the ticketing system.
-
Assist with special projects, as needed.
-
Remote into and/ or control desktops to resolve technical issues.
-
Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
-
Maintain a technical working knowledge of product or products supported by the department.
-
Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
-
Perform other duties as assigned.
Job ID:
517049BR
Address1:
PIKE CREEK SHOPPING CENTER
City:
WILMINGTON
State:
Delaware
About H&R Block... :
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
Employee Type:
Seasonal - Corporate
What you'll bring to the team... :
Education:
- High school diploma or equivalent
Work Experience:
-
Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
-
Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
-
Ability to work independently or on a team
-
Oral, written and interpersonal communication skills
-
Demonstrated decision making, analytical and problem-solving skills.
-
Demonstrated organization, prioritization and project coordination skills.
-
Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
Posting Title:
Seasonal FST - Seasonal, Field & Phone Support Tech
Sponsored Job:
#hrbjobs #indeedjn
Job Family:
Engineering & Ops
WOTC Eligibility Check:
Yes
We have other current jobs related to this field that you can find below
-
IT Support Representative
1 hour ago
Wilmington, United States US Tech Solutions Full timeDuration: 03 months contractJob Description:The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.Assist in the management of Client’s warehouse system, as well as coordinating between planners and ERP application...
-
Field Tech Sales Expert
3 months ago
Wilmington, United States Asurion Full timeJOB DESCRIPTION Field Tech Sales Expert (Part Time) Location : Wilmington, NC Here at Asurion, we go beyond providing great service to our customers - we create an environment where our employees can grow and thrive. With our training, continued education, and wellbeing resources, you'll have what you need to excel in this role. (This position is...
-
Distribution Field Tech 1-FD1
3 months ago
Wilmington, United States Pike Electric Corporation Full timeThis is the first level of the field technician positions. This position may be a training slot for a Designer and/or CAD position within the organization. Desired qualifications for this incumbent include being well organized in actions and written Field Technician, Field Tech, Distribution, Field, Business Services, Engineer
-
Field Technical Support
4 weeks ago
Wilmington, United States HP Development Company, L.P. Full timeField Technical Support Description - This role is responsible for delivering tailored service delivery support to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT...
-
Field Technical Support in Wilmington, MA
3 weeks ago
Wilmington, United States Georgia IT Inc Full timeField Technical Support Location: Wilmington, MA Duration: Contract Rate: DOE NO third-party Corp to Corp accepted for this job Skills and Experience Needed: 100% on-site support Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical...
-
Field Service Engineer
2 weeks ago
Wilmington, United States gpac Full timeJob Description Field Service Engineer One of my best clients, a leading manufacturer of precision CNC manufacturing cutting tools, is looking for a traveling Field Service Engineerto work remotely. A bit about the company: For over 40 years, they have been a leading producer of cutting machine tools worldwide, making top-of-the-line CNC machines, 5-axis,...
-
Field Service Technician
2 weeks ago
Wilmington, United States Orion Talent Full timeDescription Position Details: Title: Field Service Technician Location: Wilmington, DE Shift: M-F 8:00am-4:30pm Compensation: 75-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: 1 week new hire safety, 1-2 weeks product line training, 2...
-
Distribution Field Tech 1-FD1
2 weeks ago
Wilmington, United States Pike Corporation Full timePosition Overview: This is the first level of the field technician positions. This position may be a training slot for a Designer and/or CAD position within the organization. Desired qualifications for this incumbent include being well organized in actions and written communication, being familiar with common computer software including MS Office Suite and...
-
Radiology Tech
3 months ago
Wilmington, United States Urban Medical Staffing Full timeCompany DescriptionUrban Medical Staffing is a national healthcare staffing agency. With a wide network of partner hospitals, long term care facilities and acute care health centers across the country, we are a premier matchmaker between providers and healthcare facilities throughout the United States.Role DescriptionThis is a full-time on-site role for a...
-
Radiology Tech
3 months ago
Wilmington, United States Urban Medical Staffing Full timeCompany DescriptionUrban Medical Staffing is a national healthcare staffing agency. With a wide network of partner hospitals, long term care facilities and acute care health centers across the country, we are a premier matchmaker between providers and healthcare facilities throughout the United States.Role DescriptionThis is a full-time on-site role for a...
-
Tier 1 Support Technician
4 weeks ago
Wilmington, United States CW IT SUPPORT INC Full timeJob Description Tier I IT Support Technician - Wilmington, NC Looking to join an incredible team of IT technicians in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an...
-
Desktop Support Technician
4 weeks ago
Wilmington, United States Select Source International Full timeJob DescriptionJob DescriptionJob Title: IT Technician (Field Technician)Location: Wilmington, MA 01887Duration: 12+ MonthsJob Description:As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.Your assignments will include repair activities such as replacing hard drives, motherboards, and...
-
Desktop Support Technician
4 weeks ago
Wilmington, United States Select Source International Full timeJob DescriptionJob DescriptionJob Title: IT Technician (Field Technician)Location: Wilmington, MA 01887Duration: 12+ Months Job Description:As a Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.Your assignments will include repair activities such as replacing hard drives, motherboards, and...
-
Electrical Engineer II
1 week ago
Wilmington, United States US Tech Solutions Full timeDuration: 12 months contract Job Description: · Execute initial equipment set-up and debug up to the point of turnover to operations. · Provide third-level troubleshooting support, directing contract engineering techs, and trades as necessary to replace defective components and execute changes in design to solve equipment/process issues. · Procure and...
-
Engineering Tech PT
2 weeks ago
Wilmington, North Carolina, United States Lincoln Electric Full timeLincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding ExpertTM for its leading materials science,...
-
Ct Tech
3 weeks ago
Wilmington, United States Nomad Health Full timeJOB DESCRIPTIONNomad Health seeks an experienced CT Scan radiology tech for a travel assignment in DE.Take the next step in your healthcare career and join Nomad Health as a travel radiologic technologist. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support...
-
Radiology Tech
2 months ago
Wilmington, United States Lovefreedom Solution Full timeJob DescriptionJob DescriptionJob Title:Radiology TechnologistLocation:Ohio, USAJob Type:Full-timeAbout Us:We are a leading tech and healthcare company dedicated to providing top-tier talent with opportunities for growth and innovation. Our focus is on fostering a culture of trust, respect, and mutual success by bridging the gap between exceptional...
-
Radiology Tech
3 weeks ago
Wilmington, United States Lovefreedom Solution Full timeJob DescriptionJob DescriptionJob Title:Radiology TechnologistLocation:Ohio, USAJob Type:Full-timeAbout Us:We are a leading tech and healthcare company dedicated to providing top-tier talent with opportunities for growth and innovation. Our focus is on fostering a culture of trust, respect, and mutual success by bridging the gap between exceptional...
-
Technical Support Engineer
3 weeks ago
Wilmington, United States Ascent AeroSystems Full timeJob Title: Technical Support EngineerPosition Overview:Ascent AeroSystems is one of the most exciting companies in the Unmanned Aerial System (UAS) industry, and our unique coaxial platforms provide the reliable and efficient foundation necessary to operate UAS’s at scale. We’re growing fast, and we’re looking for motivated, highly organized people to...
-
Interventional Radiology Tech
2 months ago
Wilmington, United States Novant health Full timeOverviewSummary:Works under the supervision of the Service Line Manager and Lead Technologist. Assists the Radiologist and Neurointerventionalist with diagnostic angiography, interventional and neuro interventional procedures performed for the diagnosis and treatment of patients. Performs any combination of the following duties depending on area...