Assistant Retail Manager

2 weeks ago

Brunswick, United States Community Choice Financial Family of Brands Full time

Overview: As an Assistant Retail Manager, you will utilize your customer service expertise and leadership skills to deliver a premium experience for our customers. Collaborating closely with the Store Manager, you will gain real-time leadership insights and provide coaching to our Customer Service Representatives, playing a critical role in enhancing team performance. In return, we are committed to advancing your career through comprehensive training and development opportunities that will empower you to excel.

Responsibilities:

  • Ensure an outstanding customer experience throughout the loan or pawn process by providing education and tailored recommendations based on their financial needs.
  • Support customer account management, including accepting payments and monitoring customer appointments.
  • Achieve company performance standards through partnerships, referrals, and hosting community events.
  • Build and maintain customer relationships to drive sales, store profitability, and brand loyalty.
  • Coach and develop Customer Service Representatives to enhance team capabilities.
  • Maintain accuracy and integrity of customer information in the Point of Sale system.
  • Uphold compliance with Company policies and local, state, and federal regulations.
  • Execute office security protocols, including opening and closing procedures, cash drawer management, and bank deposits.
  • Ensure the store's appearance and cleanliness are maintained, addressing facility needs as required.
  • Use your personal vehicle for bank deposits and other Company-related tasks during work hours.
  • Thrive in a dynamic, fast-paced environment while managing multiple tasks efficiently to meet performance targets.
  • Employ strong interpersonal skills to communicate effectively with customers and team members.
  • Maintain a full-time work schedule, including limited Saturday hours, with a minimum of 40 hours per week.*

*Store hours, schedules, and/or minimum hours required may be subject to change. Please check with your recruiter for the most up-to-date requirements.

Qualifications:

  • High School Diploma or equivalent is required.
  • At least 3 months of supervisory, key holder, or relevant leadership experience.
  • Minimum one year experience in customer service, sales, or retail.
  • Excellent verbal and written communication abilities.
  • Proficient in using phones, Point of Sale systems, Microsoft Office, and other technology.
  • Must be at least 18 years old (19 in Alabama).
  • Background check required (subject to applicable law).
  • Must meet the physical demands of the job, including the ability to remain stationary, transport up to 25 pounds, and operate a keyboard.

Preferred Qualifications and Skills:

  • Associate degree or higher.
  • Bilingual English/Spanish is a plus and may be required for certain locations.

What We Offer:

  • A comprehensive training program for new hires.
  • Access to a robust learning management system with various e-learning modules for professional and personal development.
  • Opportunities for performance-based career advancement.
  • Educational Reimbursement Program (up to $5,000 annually, increasing after five years with the Company). Terms and conditions apply.
  • Multiple medical insurance options, all including free telemedicine and spending account options (HSA/FSA).
  • Traditional 401(k) and Roth 401(k) plans with generous company matching.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits including dental, vision, and disability plans among others.
  • Paid Time Off (accumulate 12 days annually plus additional days for each year of service).
  • A diverse culture and inclusive work environment.

**Benefits are subject to change and additional eligibility requirements apply.

About Us:

TitleBucks is one of America's leading consumer lending companies, specializing in vehicle title-secured loans and in-store personal loans. For over 10 years, we have been committed to providing individuals with the cash they need.

The information provided here is not intended to be an exhaustive list of duties or qualifications. The Company reserves the right to modify job descriptions at its discretion.

Important: The Community Choice Financial Family of Brands will never request banking or payment information during the interview process. All official communication will come from designated company domains.

The Community Choice Financial Family of Brands is dedicated to providing a workplace that is free from discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected characteristic. Candidates from all backgrounds are encouraged to apply.

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