IT Support Technician II

3 weeks ago


Aurora, United States Columbia Helicopters Full time

Supports and assists employees in the installation, troubleshooting, and maintenance of computer hardware systems, software, network, or related technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides daily support of end users both globally and onsite by assisting with problem analysis and Service desk ticket resolution.
  • Set up and deliver workstations and necessary peripheral devices as assigned.
  • Maintain proper logs and records of computer and software deployments.
  • Provide expert advice on resolving all technology related issues which may include network, hardware, phones, printers, etc.
  • Train workers in the use of hardware, software, or other technology.
  • Hardware and software troubleshooting.
  • Working knowledge of networking, TCP-IP, VoIP, Microsoft Windows and Server.
  • May suggest modifications and corrections to existing software applications.
  • Understanding of networking technology including routing, switching, wireless technology, firewalls, VPN, Remote Access.
  • Understanding of Cybersecurity and incident response to resolution.
  • Understanding of VDI and systems administration.
  • Other duties as assigned.
  • Conduct oneself in accordance with Company’s Core Values.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
  • At a minimum, at least four-years of experience with computer networking and support.
  • Knowledge of IT terminology as well as functional understanding of Service Management and Delivery
  • Knowledge of networking, internet security, and troubleshooting
  • Proven success in Customer Service is a must
  • Associates degree or equivalent technical certification
  • Ability to train staff with varying degrees of proficiency on technical content
  • Ability to handle constantly changing workload and priorities
  • Ability to effectively communicate both verbally, and in written format
  • Ability to seek out work, recommend projects, and work independently.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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