Digital eCommerce Analyst

4 days ago

Louisville, United States GE Appliances, a Haier company Full time

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Interested in joining us on our journey?

The Digital eCommerce Analyst is a part of the eCommerce Operations team within the Owner Channel. This role is responsible for processes required for successful digital platforms relevant to the consumer during the shopping process and ownership.

Position

Digital eCommerce Analyst

Location

USA, Louisville, KY

How You'll Create Possibilities

JRESPONSIBILITIES:

  • Support daily Operations tasks supporting Parts and Finished Goods eCommerce orders.

  • Identify and implement process improvements to improve efficiency. Develop processes as needed to reduce manual rework for orders and AR impact.

  • Point of contact for Operational Production failures on Direct to Consumer and Parts sites.

  • Lead Parts weekly Production/Enhancement call to prioritize tickets with the Digital Marketing team for optimal website functionality. Create Service Now tickets and/or JIRA as needed and understand the priority of each ticket.

  • Initiate Global DT Command calls if major production outage occurs impacting the site, communicate updates/root cause/resolution to stakeholders and monitor to the end for resolution.

  • Own, track, and create Service Now/JIRA tickets to get resolution and root cause.

  • Lead or attend calls with DT or other stakeholders for resolution.

  • Attend production releases as needed.

  • Track major production failures for Owner Channel and send monthly update.

  • Support Where to Buy production issues.

  • Oversee QA for website functionality.

  • Maintain test cases around order management specifically.

  • Work with QA team and assign issues where needed.

  • Work with QA team to automate as many test cases as possible to reduce business testing effort.

  • Support Bodewell Extended Service Plan Operations for the Owner Channel’s eCommerce sites

  • Identify contract gaps between GEA and Service Contract provider and implement improvements to reduce backend manual work between teams.

  • Oversee exception errors to reduce cause for errors and provide support to team clearing exceptions.

  • Communicate with vendor as needed to resolve issues.

  • Work with DT by creating tickets to get improvements implemented.

  • Serve as Testing Support for Owner Channel testing for Order Management.

  • Lead smaller enhancements and projects focused on Order Management

  • Support Operations team as needed with various order research.

What You'll Bring to Our Team

Qualifications/Requirements

  • Bachelor’s degree in Business, Communications, or related field from an accredited university or college.

  • Minimum 3 years of experience in one or more of the following areas: eCommerce Accounts Receivable, Order Management, Pricing, or Project Management.

  • Excellent analytical, problem solving, process improvement mind set with the ability to take an innovate approach to business problems.

  • Demonstrated success working in a fast-paced environment.

  • Excellent verbal, written, presentation and interpersonal skills.

Desired Characteristics

  • Oracle Order Management experience in Parts and/or Finished Goods.

  • Ability to work collaboratively in a team.

  • Creative mind and execution focused work ethic.

  • Ability to take ownership and drive resolution.

  • Analytical mindset and problem solver.

#LI-DL1

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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