Crisis Support Specialist

2 months ago

Chicago, United States Thresholds Full time

When people experience a mental health crisis, they are faced with the decision to go to the emergency department or to try to manage the crisis themselves. The Living Room offers an alternative: a community crisis center—a welcoming, accepting, and calm environment where Crisis Support Specialists provide advocacy, information, and peer support.

As a Crisis Support Specialist, you will use your personal experience with mental health recovery to support and educate Living Room guests on managing crisis. You will engage guests in conversation to hear their stories, learn about their interests and strengths, and respectfully encourage them to take steps in their recovery process. Over the course of the day, you may model coping strategies, help guests develop their own crisis recovery plans, and/or link guests with supportive services for after their crisis.

A welcoming environment is key to the success of the Living Room, so you will greet guests and learn their names as part of inviting them to take the lead in determining their recovery path. Crisis Support Specialists will also prepare food for guests and ensure that the space is neat and tidy.

Keep up to date on current trends in the mental health field and deepen your knowledge of evidence-based practices through ample training opportunities to enhance Living Room services. You can also gain supervision for CRSS certification and reimbursement for testing and application fees.

To succeed in this role, you need:

  • Lived experience of mental health recovery
  • Effective communication and relationship-building
  • Good writing skills
  • Strong time management and organization
  • To be at least 21 years old
  • Ability to work assigned schedule: Sundays 11:00pm - 7:30am.
Many education and experience paths are eligible for this role:
  • High school diploma or GED certificate required
  • Higher education in Psychology, Social Work, Counseling or related field preferred
  • Certified Recovery Support Specialist (CRSS) preferred
What sets Thresholds apart:
  • Competitive pay – Base rate: $24.00 hourly
    • Subject to increase based on education and experience


Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For several years in a row.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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