User Support and Applications Specialist

2 months ago

Claremont, United States Scripps College Full time
Claremont, CA

Job Posting Title:
User Support and Applications Specialist

Job Description:

PRIMARY PURPOSE/GENERAL DESCRIPTION:

Within the Office of Information Technology, the User Support and Applications Specialist is responsible for providing excellent customer service and technical support to all members of the Scripps community. Duties include install, configure, manage, and support workstation and Zoom Room technology, Windows, Macintosh, VoIP, and iOS software support. In addition, the role would design and implement user workshops and training. This position reports to the Manager of IT Client Support Services.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any incumbent in this position. Must perform other duties as assigned.
  • Provide a various range of technical support duties for Scripps College faculty, staff, and students.
  • Support and maintain workstations, laptops, mobile devices, and machines with Windows and Mac operating systems.
  • Support and sustain peripheral devices like printers, copiers, scanners, webcams, VoIP phones, and other standard business equipment.
  • Install and configure academic and business software applications.
  • Use endpoint management tools to enhance the quality of services in a large-scale client environment.
  • Provide support to the community on the learning management system Sakai and Canvas.
  • Develop software and hardware knowledgebase documentation.
  • Effectively communicate and collaborate in a high-performance client services team environment.
  • Prioritize tasks to complete project timelines and goals.
  • Actively seek new knowledge and experience to assist college departments with their technical needs.
  • Effectively communicate and collaborate in a high-performance client services team environment.
  • Work with the user support team on documentation and workshop collaboration.
  • Work with the client services team to support pedagogy spaces on campus.
  • Contribute to diverse and cross-functional committees with various members of the Claremont College Consortium.
  • Active support for the College's Principles of Community and Principles of Diversity in the performance of job duties.
  • Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

Individuals must possess knowledge, skills, and abilities to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Knowledge of help desk ticketing system (preferably Fresh Service), inventory, onboarding, knowledgebase, and change management.
  • Expert knowledge of desktop software including collaboration, office productivity, presentation, networking tools and services.
  • Excellent knowledge of troubleshooting skills consisting of cross platform support for desktops and laptops on both Windows and Macintosh OS.
  • Highly skilled in technical support for printers, scanners, and other peripherals.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to define realistic, specific goals and objectives and prioritize them.
  • Self-starter, motivated to work without abundant supervision.
  • Able to work in cross-functional teams.
  • Ability to use tact, patience, and courtesy in all interactions.
  • Must be able to meet schedules and timelines.
  • Identify problems, recommend, and implement solutions.
  • Ability to be flexible and able to change projects and learn new skills as needed.


QUALIFICATION STANDARDS:

EDUCATION & EXPERIENCE:

Bachelor's degree in Computer Science or related field; or any combination of education, training and experience that provides the required knowledge, skills, and abilities for the position.

LICENSES / CERTIFICATES:

None.

OTHER:

HOURS & CLASSIFICATION AND STATUS:

This is a regular, full-time, 12-month, benefits-eligible, non-exempt position.

The regular hours for this position are 8:00 a.m.-5:00 p.m. Monday-Friday. Hours may vary due to needs of the College or department.

Hourly rate range: $24.00-$26.00. The hourly rate of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

SUPERVISORY RESPONSIBILITY:

None.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to moderate.

Physical and Mental Requirements

Ability to maintain good concentration level while dealing with interruptions; attention to details with emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action plans.

Sitting in a normal seated position for extended periods of time. Standing for extended periods of time. Reaching and extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than the whole hand(s), or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal parameters. Ability to bend and stoop, for example, to file. Ability to move about. Ability to lift and carry short distances up to 30 lbs., for example to lift or move office supplies, files, books, and packages.

At-Will Employment

Regular employment at the College is for no specified period of time; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Scripps College is an At-Will employer. Employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

  • User Experience Designer

    2 weeks ago

    Claremont, California, United States Pomona College Full time

    About UsPomona College is a leading liberal arts college in the United States. We are committed to providing a world-class education to our students.Job DescriptionWe are seeking an experienced Web Designer to join our team in the Office of Communications. The successful candidate will be responsible for designing, testing and documenting the user interfaces...

  • Medical Support Specialist

    1 week ago

    Claremont, New Hampshire, United States D-H Lebanon-MHMH Full time

    Valley Regional Hospital is seeking a dedicated Medical Support Specialist to join our team. As a key member of our healthcare staff, you will be responsible for providing high-quality patient care and support in a fast-paced environment.As a Medical Support Specialist, you will have the opportunity to work closely with patients, families, and other...

  • Clinical Support Specialist

    2 months ago

    Claremont, United States MediTelecare Full time

    Job DescriptionJob DescriptionWhy You'll Love This Clinical Support Specialist JobHours: Monday - Friday, 8:00am - 5:00pm (No nights, no weekends)(Salary ranges from $18-$23/hour)Benefits That Matter:- 8 paid holidays & generous PTO- Choice of three health plans- Dental- Vision- 401K with Company Match- Voluntary Accident, Hospital Indemnity, and...

  • User Interface Designer

    2 weeks ago

    Claremont, California, United States Pomona College Full time

    Pomona College invites applications for a Web Designer to join its Office of Communications team. As a member of our team, you will play a key role in shaping the college's online presence through innovative web design and development. In this full-time position, you will be responsible for designing and implementing visually appealing web interfaces and...

  • Banking Support Specialist

    4 days ago

    Claremont, New Hampshire, United States Bar Harbor Bank & Trust Full time

    Job OverviewWe are looking for a Banking Support Specialist to join our team in Claremont, New Hampshire. This role involves providing exceptional customer service and assisting customers with their day-to-day financial needs.Key ResponsibilitiesProvide support to customers in identifying their financial needs and recommend additional products and...

  • Medical Support Specialist

    4 weeks ago

    Claremont, New Hampshire, United States First Connect Full time

    Raisso Inc. is seeking a skilled Medical Support Specialist to join our Elm Wood Center team. This full-time position offers a competitive salary of $43,000 per year.About the JobThis role will work in collaboration with healthcare professionals to provide top-notch patient care and support. The ideal candidate should possess excellent communication skills,...

  • Education Support Specialist

    2 weeks ago

    Claremont, New Hampshire, United States School Administrative Unit 6 Public Schools Full time

    Job SummaryWe are seeking a highly motivated Education Support Specialist to join our team at School Administrative Unit 6 Public Schools.About the RoleThe successful candidate will assist professional staff with various tasks, including classroom clerical work, student support, and program implementation. This is an exciting opportunity for individuals who...

  • Nursing Support Specialist

    1 week ago

    Claremont, New Hampshire, United States D-H Lebanon-MHMH Full time

    About the RoleThis Nursing Support Specialist position plays a vital role in providing high-quality patient care at D-H Lebanon-MHMH. The estimated annual salary for this position is $55,000 - $70,000.ResponsibilitiesAssist nursing staff with patient care activities, including feeding, bathing, and transferring patients.Maintain accurate records and...

  • Behavioral Support Specialist

    4 weeks ago

    Claremont, California, United States California Department of Education Full time

    Job Summary">This position is responsible for providing behavioral support services to students in a school setting. As a Behavioral Support Specialist, you will work with students who require additional support due to their behavioral needs.">About the Employer">The California Department of Education (CDE) is committed to ensuring that all students have...

  • Support Services Specialist for Student Equity

    4 weeks ago

    Claremont, California, United States Claremont Unified Full time

    Career Opportunities in EducationClaremont Unified commits to fostering a culture of equity, diversity, and inclusion. Our district-wide policies aim to empower students from diverse backgrounds, identities, and lived experiences.As a Support Services Specialist, you will be part of a team dedicated to providing support and training to all CUSD staff,...

  • Inpatient LNA

    4 weeks ago

    Claremont, New Hampshire, United States D-H Lebanon-MHMH Full time

    We are seeking an experienced Inpatient LNA - Patient Support Specialist to join our team at Valley Regional Hospital. This role requires a strong commitment to delivering exceptional patient care and a passion for working in a fast-paced, dynamic environment.

  • Adult Care Support Specialist

    4 days ago

    Claremont, New Hampshire, United States West Central Behavioral Health Full time

    About the JobWe are seeking a highly skilled Adult Care Support Specialist to join our team at West Central Behavioral Health. This role involves working closely with our clinical team to provide care coordination and case management services to adults in need. Job DescriptionIn this role, you will:Provide support to adults in need, helping them access...

  • Customer Support Specialist Claremont NH

    4 days ago

    Claremont, New Hampshire, United States Bar Harbor Bank & Trust Full time

    About the RoleThe Customer Support Specialist role at Bar Harbor Bank & Trust in Claremont, NH requires a customer-focused individual who can provide exceptional support to our clients.You will be responsible for assisting customers with their financial needs, processing transactions accurately, and staying up-to-date on banking products and services.About...

  • Behavioral Intervention Specialist

    4 weeks ago

    Claremont, California, United States California Department of Education Full time

    About the RoleAs a Behavioral Intervention Specialist with the California Department of Education, you will play a vital role in supporting students with exceptional needs. This position requires a high level of skill and patience, as you work closely with students, families, and educators to develop and implement effective behavioral intervention...

  • Community Support Advocate

    1 week ago

    Claremont, California, United States Wyndy LLC Full time

    Job Summary:The Community Support Specialist plays a vital role at Wyndy LLC, fostering a positive and inclusive community environment. This position involves providing assistance and support to individuals in need, promoting independent living, and connecting people with necessary resources and services.Key Responsibilities:Collaborate with various...

  • Radiology Imaging Specialist

    6 days ago

    Claremont, New Hampshire, United States MedPro Healthcare Allied Staffing Full time

    MedPro Healthcare Allied Staffing is seeking a skilled Radiology Imaging Specialist to join our team for a 13-week contract in Claremont, New Hampshire.Key Responsibilities:Operate CT equipment to produce high-quality images of patients' bones, organs, and tissue.Position patients for CT scans using immobilization and protective equipment as necessary.Set...

  • Childcare Specialist

    1 week ago

    Claremont, California, United States ABC For Me Preschool and Tiny Tots Full time

    Role DescriptionWe are seeking a highly motivated Childcare Specialist to join our team at ABC For Me Preschool and Tiny Tots. As a key member of our educational team, you will play a vital role in shaping the lives of young children.CompensationThe estimated annual salary for this position is between $50,000 and $65,000, based on your qualifications and...

  • Early Childhood Education Specialist

    1 week ago

    Claremont, California, United States ABC For Me Preschool and Tiny Tots Full time

    Job SummaryWe are seeking a dedicated Early Childhood Education Specialist to join our team at ABC For Me Preschool and Tiny Tots. As a preschool teacher, you will play a vital role in shaping the intellectual and creative growth of young minds.About UsOur company is committed to providing a safe, fun, and engaging learning environment that fosters the...

  • Cable Manufacturing Specialist

    3 weeks ago

    Claremont, New Hampshire, United States Prysmian Group Full time

    At Prysmian Group, we are seeking a skilled Cable Manufacturing Specialist to join our team. This role offers an exciting opportunity to work in a dynamic manufacturing environment and contribute to the production of high-quality cables.About the RoleWe are looking for a detail-oriented and safety-conscious individual who can work effectively in a fast-paced...

  • Helpline Support Specialist

    7 days ago

    Claremont, New Hampshire, United States Clarity HR Solutions Full time

    Job OverviewClarity HR Solutions is a recruitment partner for Parents Anonymous Inc., seeking a skilled Helpline Counselor and Group Facilitator to join their team. This is a full-time, hybrid position (4 days remote, 1 day onsite at the Claremont office) requiring a presence in the Los Angeles area.About Parents Anonymous Inc.A non-profit organization...