Customer Account Representative

2 weeks ago

Lenexa, Kansas, United States Haarslev Full time

Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Customer Account Representative.

The job

The Customer Account Representative (CAR) is an essential part of the Commercial Service Department and is responsible for supporting the customer through a 360-degree customer service approach. You will report to the Customer Service Manager and be a part of the Global Services team in North America.

Tasks and responsibilities

  • Responsible for supporting the Customer, Customer Service Advisors, and the Capital Sales organization
  • Responsible for the operational excellence of the Customer Journey providing 360 degrees of care
  • Responsible for Service Revenue - intake, maintenance, and an increase utilizing a Proactive customer approach
  • Responsible to serve as primary contact for assigned accounts regarding all interactions with Haarslev
  • Achieve set Monthly, Quarterly, Yearly goals and targets that will affect set KPI's
  • CRM Responsible
    • o Install Base Integrity (data entry and maintenance)
    • o Account and Contact Integrity (data entry and maintenance)
    • o Opportunity creation and maintenance
    • o Lead creation
    • o Sales Order entry and maintenance
    • o Case creation and maintenance
    • o Overall execution of the Service Delivery Process
  • Responsible for Install base evaluation with use of pro-active plan to approach the market to increase rebuild, upgrade, promotional.... sales
  • Responsible for Proactive Part Sales and Service Product Revenue Increase
  • Prepare quotes for spare parts and flat rate rebuilds from customers and US capital sales jobs
  • Ensures proper follow up on opportunities, requests, and inquiries with Customer
  • Enter and maintain customer requests in appropriate internal software (Sage and CRM)
  • Follow-up on customer requests and needs
  • Respond to emergency needs of customers by collecting necessary information, determining the appropriate solution, developing a plan of action, and working amongst with the team to resolve the customer's issue.
  • Handle situations that may require extensive research according to the customer need, escalating within the team as necessary
  • Cross-reference information in Sage, XAL, operating manuals, and to ensure accuracy of all quotes and orders
What we want from you

We're on the lookout for a CAR who:
  • 3 years of customer service experience or an Associate's Degree
  • Knowledge or experience in the field of rendering is a benefit
  • Excellent interpersonal and communication skills as well as the ability to handle multiple tasks and priorities
  • Proficient with Microsoft Office, Sage, and CRM experience a plus
  • Strong written and verbal communication skills
  • Proficient in building strong relationships with customers and becoming a trusted advisor
  • Attention to detail, excellent organizational skills and accuracy is a must have; strong analytical mindset, problem solving skills, technical aptitude and the ability to work effectively in a team environment.
  • Must be adaptable and be able to consistently deal with ever-changing conditions
  • Be willing to be on call after hours as needed
**Some travel maybe required

Haarslev provides benefits that include
  • An exceptional pathway for professional and personal growth and development
  • Considerable influence on developing your own role, because this is a new position
  • Being a part of a skilled, international team working towards a better tomorrow
  • An open, supportive company culture
  • A healthy work/life balance: we value our employees being able to carve out time for family, friends and activities that help them thrive. If your particular job permits such an arrangement, you can also work from home as and when needed.
Application

If you think this sounds like a good match, and you're interested in joining one of the leading processing technology companies in the world, please apply below. We do not accept applications via e-mail - you must use the online form to submit your application.

Haarslev encourages anyone interested and suitably qualified to apply for this position.

The recruitment process

The application process consists of a short call with HR, followed by an interview with the hiring manager.

Department Global Services Locations Lenexa, North America Yearly salary $65,000 - $68,000 Employment type Full-time

  • Customer Account Representative

    2 weeks ago

    Lenexa, Kansas, United States Haarslev Full time

    Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Customer Account Representative. The job The...

  • Customer Account Representative

    3 days ago

    Lenexa, Kansas, United States HAARSLEV Full time

    The global population continues to rise and the world's supply of vital proteins, minerals, fuel and other essentials are increasingly under pressure. Making more efficient use of these limited resources is crucial for our shared future.Although not familiar to the general public, "rendering" and related processes are essential in squeezing more nutrition...

  • Retail Account Representative

    3 weeks ago

    Lenexa, Kansas, United States Wil Fischer Distributing of Dodge City LLC Full time

    Retail Account Representative ~ Bilingual Reports to: Department Team Leader Department: Sales Location: Kansas City, KS. Hours: Monday - Friday, Full-Time Job Description: Retail Account Representatives are responsible for producing maximum sales and distribution of draft and/or package products and providing quality service to all customers on an...

  • Account Service Representative

    17 hours ago

    Lenexa, Kansas, United States Wil Fischer Distributing Companies Full time

    Job Description Job Description Account Service Representative ~ Benefits Included Department: SalesLocation: Kansas City, MOReports to: Department Team Leader Hours: 40 hours/week : One day off during the week, One day of work during the weekend (ex: Saturday or Sunday) Pay: $21/hourMileage: Personal vehicle is used and paid mileageJob Description:Account...

  • Account Representative

    1 week ago

    Lenexa, Kansas, United States KGPCo Services, LLC Full time

    Account RepresentativeJob Locations US-KS-LenexaID 2025-2751Category Customer Service/SupportPosition Type Regular Full-TimeOverview KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world. The...

  • Customer Service Representative

    5 days ago

    Lenexa, Kansas, United States KGPCo Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at KGPCo Services, LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.ResponsibilitiesBuild and maintain positive relationships...

  • Customer Experience Representative

    3 days ago

    Lenexa, Kansas, United States Renewal By Andersen Full time

    About Us:Renewal By Andersen is committed to delivering exceptional customer experiences through innovative products and services. As a Customer Care Representative, you will play a critical role in supporting our mission by providing top-notch service to our clients and delivery partners.Job Summary:This role involves analyzing customer information,...

  • Customer Service Representative

    3 days ago

    Lenexa, Kansas, United States Enterprise Bank and Trust Full time

    Our CommitmentAt Enterprise Bank & Trust, we are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. We believe that everyone deserves a chance to succeed, regardless of their abilities.Job SummaryWe are seeking an experienced Customer Service Representative to join our...

  • Customer Service Representative

    2 weeks ago

    Lenexa, Kansas, United States Randstad North America, Inc. Full time

    We are currently hiring for a Healthcare Customer Service Call Center Representative working onsite at our client in Lenexa This is a temp to hire position. This position is 100% working onsite. Hours: M-F, 8 AM-5 PM Pay Rate: $17.75/hr Must have pr Customer Service Representative, Customer Service, Representative, Health, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Lenexa, Kansas, United States Randstad North America, Inc. Full time

    We are currently hiring for a Healthcare Customer Service Call Center Representative working onsite at our client in Lenexa This is a temp to hire position. This position is 100% working onsite. Hours: M-F, 8 AM-5 PM Pay Rate: $17.75/hr Must have pr Customer Service Representative, Customer Service, Representative, Health, Retail, Staffing

  • Manager, Customer Accounts

    3 days ago

    Lenexa, Kansas, United States KGPCo Full time

    Overview KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world. The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the...

  • Customer Service Representative

    2 weeks ago

    Lenexa, Kansas, United States Hartfiel Automation, Inc. Full time

    false false false EN-US X-NONE X-NONEMissionof the RoleCommunicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams.Education/ExperienceAssociates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is...

  • Customer Service Representative

    7 days ago

    Lenexa, Kansas, United States Hartfiel Automation Inc Full time

    Job Description Job Description Mission of the RoleCommunicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams.Education/ExperienceAssociates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is...

  • Customer Service Representative

    3 days ago

    Lenexa, Kansas, United States Enterprise Bank and Trust Full time

    Job OverviewAs a Customer Service Representative at Enterprise Bank & Trust, you will play a vital role in delivering exceptional service to our clients. You will be responsible for processing business and consumer transactions, providing financial solutions, and promoting the bank's products and services.This is an excellent opportunity for individuals who...

  • Local - Customer Account Rep

    2 weeks ago

    Lenexa, Kansas, United States Insight Global Full time

    A client in the Processing Technology industry is seeking a Customer Account Representative. They are in Lenexa, KS, and this opportunity will require working onsite, five days a week. The CAR is ultimately responsible for the Customer "Journey" and acts as the primary contact for their assigned accounts. The CAR will serve as the driver within the team to...

  • Local - Customer Account Rep

    3 weeks ago

    Lenexa, Kansas, United States Insight Global Full time

    A client in the Processing Technology industry is seeking a Customer Account Representative. They are in Lenexa, KS, and this opportunity will require working onsite, five days a week. The CAR is ultimately responsible for the Customer "Journey" and acts as the primary contact for their assigned accounts. The CAR will serve as the driver within the team to...

  • Local - Customer Account Rep

    1 week ago

    Lenexa, Kansas, United States Insight Global Full time

    A client in the Processing Technology industry is seeking a Customer Account Representative. They are in Lenexa, KS, and this opportunity will require working onsite, five days a week. The CAR is ultimately responsible for the Customer "Journey" and acts as the primary contact for their assigned accounts. The CAR will serve as the driver within the team to...

  • Customer Service Representative 2

    1 week ago

    Lenexa, Kansas, United States Integrated Polymer Solutions Full time

    Integrated Polymer Solutions (IPS) - AkroFire is seeking is seeking a Customer Service Representative who is primarily responsible for managing all customer service and inside sales. The Customer Service Representative is the primary point of contact for all customer inquiries from day-to-day fulfillment to incidental prospecting. He/she will review and...

  • Customer Account Liaison

    2 days ago

    Lenexa, Kansas, United States Insight Global Full time

    Company Overview:In a rapidly evolving industry, Insight Global remains at the forefront of innovation and customer-centricity. Our commitment to creating diverse and inclusive environments fosters growth and collaboration among our team members.We believe that everyone matters, and we strive to make a positive impact in the lives of our employees and...

  • Customer Care Representative

    2 weeks ago

    Lenexa, Kansas, United States Atlantic Group Full time

    Location: Lenexa, KSType: TemporaryJob #40350Salary: $17.00Job Overview - Customer Care Representative:Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related inquiries, and...