Customer Service Representative

4 days ago


Lenexa, Kansas, United States Enterprise Bank and Trust Full time
Our Commitment

At Enterprise Bank & Trust, we are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. We believe that everyone deserves a chance to succeed, regardless of their abilities.

Job Summary

We are seeking an experienced Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer experiences, answering questions, and resolving issues in a timely and professional manner.

Your primary duties will include processing transactions, maintaining accurate records, and ensuring safe and sound banking practices. You will also have the opportunity to work in a dynamic environment with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Key Responsibilities
  • Transaction Processing: Accurately process debit and credit transactions in compliance with established policies and procedures while maintaining an acceptable balance record.
  • Customer Inquiries: Respond to clients' needs and inquiries in a courteous and friendly manner.
  • Account Maintenance: Perform minor account maintenance tasks, as trained and assigned per branch needs.
  • Referral Services: Refer customers to an internal team of experts when additional financial goals and needs are recognized.
Requirements
  • Strong Math Skills: Possess strong math and problem-solving skills.
  • Excellent Communication: Demonstrate excellent interpersonal and customer service skills with the ability to cross-sell products and services.
  • Confidentiality: Maintain confidentiality of client transactions and bank records.
  • Teamwork: Work effectively as part of a team, possess a positive attitude, and be willing to adapt to changing priorities.


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