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Conference Services Manager
3 months ago
Create the desired conference and meet clients' needs through active communication, planning, and team leadership. Your job is to create the event that our Guests are dreaming about. Its all about relationships in the world of Catering.
Responsibilities- Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
- Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
- Comfortable with hotel planning visits and client presentations.
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
- Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
- Excellent knowledge of computers, specifically CITY, Word and Excel.
- Monitor group room blocks and pick up, generate detailed resumes and event orders for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
- Prior experience in the field of hospitality with specific experience in conference planning is essential.
- Minimum of 1year within the Hospitality Industry required.
- Must have experience at a similar size and quality hotel.
- Must have Marriott CI/TY Experience.
- High School Diploma required; Bachelor's Degree preferred.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and CITY.
- Knowledge of sales skills, revenue management.
- Knowledge of hotel features, benefits, and competing hotels within the market.
- Knowledge of hotel operations, security and safety programs, budget forecasting, hospitality law, and long-range planning.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - youFor your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
