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Resident Services Coordinator

4 months ago

Pasadena, United States Fairfield Residential Full time

Resident Services Coordinator (Temporary)

OUR COMPANY:

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

Requirements:

  • Minimum of one year experience in a customer service, sales, hospitality or retail position.

  • High school diploma or equivalent required.

  • Valid driver's license may be required.

  • Experience using Microsoft Outlook, Word, and Excel.

Skills, Knowledge & Abilities:

  • Ability to read, write, understand, and communicate in English.

  • Intermediate knowledge of Microsoft Outlook, Word and Excel.

  • Strong typing skills.

  • Superior customer service skills including the ability to manage difficult customers and/or situations.

  • Professional verbal and written communication skills.

  • Strong attention to detail, organizational, time-management and problem solving skills.

  • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.

  • Ability to work a flexible schedule to include weekends, evenings and holidays.

Essential Duties:

  • Plans, organizes, promotes, attends and executes resident events for the property.

  • Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.

  • Oversees social media sites; monitors and promotes community online reputation.

  • Actively markets the property, creating and implementing an outreach marketing plan.

  • Creates and distributes community newsletters.

  • Receives packages and notifies residents of delivery.

  • Receives and distributes mail.

  • Sends resident birthday cards and thank you cards.

  • Attends to the ongoing customer service needs of each resident throughout their residency.

  • Contributes ideas to increase property interest and traffic.

  • Field and successfully satisfy resident complaints with the help of management.

  • Welcomes new residents, assessing move in experience.

  • Greets visitors, answers phones, assists prospects and accepts and inputs work orders, as needed.

  • Accepts rents and provide receipts, as necessary.

  • Restocks supplies in office, clubhouse and/or business center, as needed.

  • Coordinates clubhouse rentals.

  • Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.

  • Assists with resident retention through community events.

  • Participates in company required training by established deadline.

  • Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.

  • Any other duties or responsibilities that may be assigned.

#LI-CAROLYN

Estimated Rate of Pay:

$18.00 - $21.00

This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

  • Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
  • Matched 401(k)
  • Medical, dental & vision insurance
  • Flexible spending account
  • Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.