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Associate Team Leader

4 weeks ago

Decatur, Illinois, United States H&R Block Full time
Associate Team Leader

We are seeking a motivated and experienced Associate Team Leader to support our retail office during tax season.

The successful candidate will have a customer-centric mindset, strong organizational skills, and the ability to lead daily activities to ensure quality standards, priorities, and overall goals are met.

Responsibilities include:

  • Serving as onsite point of contact for tax office associates and clients
  • Executing and holding all tax office associates accountable to Service Standards execution and client service experience
  • Serving as point of contact for onsite escalated client service concerns

The ideal candidate will have prior experience working in customer service or a similar role, strong communication skills, and the ability to work independently with minimal supervision.

This is a part-time position, approximately 40 hours per week, with flexibility based on business needs.

The salary range for this position is $25-$30 per hour, depending on location and experience.

H&R Block is an equal opportunity employer and welcomes diversity in the workplace.