Front Desk Medical Receptionist

2 weeks ago

Chapel Hill, North Carolina, United States Central Dermatology Center, PA Full time

This position is responsible for completing the administrative functions of the front office. This position ensures the efficient and productive completion of the administrative functions for a positive patient experience. This is accomplished through maintaining and upholding established patient care standards, operational processes, and employee policies along with effective communication with staff.

Primary responsibilities of this position include, but are not limited to:

  • Telephone
    • Answer telephone calls promptly. Listen, triage and address patient concerns direct all calls to the appropriate department or personnel.
    • Keep voice at a positive but low-volume level in an effort to keep confidential patient information private.
    • Provide great customer service while maintaining a calm disposition.
  • Check- In
    • Greet and check-in all patients in a pleasant and professional manner.
    • Enter demographic information on all new patients into EMR system, and scan in any forms to patient charts.
    • Secure all necessary patient signatures for Demographics, HIPAA, Financial, No Show/Cancellation and Late Policy, along with any consent forms applicable to Administrative Policies.
    • Perform all other front desk duties, as required.
  • Check-Out
    • Check-out all patients in a pleasant and professional manner
    • Schedule return appointments for follow-up or enter recalls as necessary.
    • Collect fees for services including outstanding balances, treatment fees, product purchases, and packages.
    • Enter cosmetic charges and payment in Nextech for products and services accurately and promptly.
    • Ensure patient satisfaction by establishing a positive connection with each interaction.
  • Miscellaneous Duties
    • Clean and organize the front office space.
    • Essential to remain at the front desk unless a job duty requires you to be elsewhere, or if on break.
    • Assist in general office duties, as needed, when prompted by your supervisor.
    • Daily balance batches for services provided and monies collected during downtime
    • Respond accordingly to all communications (comm notes, intramails, emails, and voicemails) in a timely manner.
    • Reschedule patients when schedules changes arise or providers are out.
    • Provide patients with information regarding services and products, and provide 10 minute color-match services for makeup when needed.
    • Assist with miscellaneous duties when prompted by your supervisor for special events such as: Botox Day, Open House, Book Drives, Community Outreach, etc.
    • Process and archive expired RX logs accurately twice a year, following proper practice protocols.
  • Online Order
    • Check online order statuses daily and process via NexTech in an accurate and timely manner
    • Essential to remain at the front desk unless a job duty requires you to be elsewhere, or if on break.
    • Assist in general office duties, as needed, when prompted by your supervisor.
    • Daily balance batches for services provided and monies collected during downtime
    • Respond accordingly to all communications (comm notes, intramails, emails, and voicemails) in a timely manner.
    • Reschedule patients when schedules changes arise or providers are out.
    • Provide patients with information regarding services and products, and provide 10 minute color-match services for makeup when needed.
    • Assist with miscellaneous duties when prompted by your supervisor for special events such as: Botox Day, Open House, Book Drives, Community Outreach, etc.
    • Process and archive expired RX logs accurately twice a year, following proper practice protocols
    • Physical Capabilities:
      • Ability to lift a minimum of 50 pounds dead weight depending on the individual's work assignments daily.
      • Ability to frequently bend, stoop, kneel, and reach above shoulders depending on the individual's work assignments daily.
      • Ability to sit and/or stand for extended periods of time, a minimum of eight hours a day, depending on the individual's work assignments daily.
      • Ability to see, hear, speak, interact, read, write, and type sufficiently to perform the essential functions of the position.
      • Must be independently mobile on all surfaces and situations depending on the individual's works assignments daily and be able to move safely about the work area.
      • Must be able to respond to emergency situations as needed, including lifting ability needed for patient safety.
      • Must have bilateral use of hands for repetitive fine manipulation.
      • Must have the physical stamina to work at least eight hours per day.
    • Environmental/working Conditions:
      • Work is performed in a medical office environment. Work involves frequent contact with staff and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
      • Exposure to communicable diseases, blood and body fluids, toxic substances, medicinal preparations, and other conditions common to a physician's office environment.
    This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

    Required Qualifications
    • Provide excellent customer service to patients.
    • Familiar with EMR systems and/or ability to train effectively on EMR systems.
    • Maintain confidentiality of all providers, staff, and patient information.
    • Meticulous attention to detail, maintaining excellent organization.
    • Excellent verbal and written communication skills.
    • Ability to work as a team member.
    • Ability to work under pressure and react effectively in all situations.
    • Strong communication, problem-solving, and organizational skills.
    • Ability to adhere to changing policy and procedures during all activities and adapt to the changes in a positive manner.
    • Must have stable work behaviors. This includes but is not limited to arriving/leaving work on time as your schedule states, maintaining good attendance, following policies and procedures, notifying appropriate staff in the event you are unable to be present during any part of your shift, etc.
    Preferred Qualifications:
    • High school diploma or equivalent
    • 1+ years of experience working in a medical front office environment
    • 1+ years of customer service experience
    • Excellent organizational and time management skills
    • Previous experience in a Dermatology or Medical environment, Medi-Spa or Aesthetic related business is preferred
    • Experience with Electronic Medical records
    Location/Transportation
    Our main office is located in Chapel Hill, NC. We also have additional satellite locations in Raleigh, Cary, and Sanford.

    Job Type: Full-time. This is a full time, benefits eligible position. CDC offers a wide range of benefits, including but not limited to Health, Dental, Vision, Long and short-term disability, Life insurance, Paid time off, paid holidays, and a 401k/retirement plan.

    Salary: $15.00 to $17.00 /hour. Negotiable based on education and experience. Sales bonus structure begins after 90 days

    To Apply
    Please apply by submitting your resume and cover letter through indeed or the company website.

  • Front Desk Assistant

    7 days ago

    Chapel Hill, North Carolina, United States Avance Care Full time

    Key ResponsibilitiesMeet Patients Promptly: Assist patients efficiently and professionally, setting up new patients and updating current information in the EMR system.Schedule Appointments: Coordinate walk-in patients, schedule and reschedule appointments as needed.Answer Calls: Relay messages promptly and maintain the front desk area in an organized...

  • Hotel Front Desk

    3 weeks ago

    Chapel Hill, North Carolina, United States Courtyard by Marriott Full time

    Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. Responsibilities •Report to work on time and in proper uniform adhering at all times to company grooming standards. •Maintain complete knowledge of correct...

  • Hotel Front Desk

    4 weeks ago

    Chapel Hill, North Carolina, United States Sheraton Full time

    Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. Responsibilities • Report to work on time and in proper uniform adhering at all times to company grooming standards. • Maintain complete knowledge of correct maintenance...

  • Front Desk Associate

    7 days ago

    Chapel Hill, North Carolina, United States MDO Holdings Full time

    We're committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. As a Front Desk / Customer Service Team Member, you'll play a critical role in delivering this experience by providing top-notch customer service and ensuring the cleanliness of our club.About Our Ideal Candidate:Ability...

  • Front Desk Team Member

    5 days ago

    Chapel Hill, North Carolina, United States MDO Holdings Full time

    About Us:O2 Fitness is dedicated to helping our members create a whole-body approach to wellness through our all-inclusive health and fitness experience.We recognize that each member's fitness journey is unique, so we offer a wide variety of group classes, small group activities, and personal training options.Your Role:As a Front Desk / Customer Service Team...

  • Part-time Front Desk Manager

    3 days ago

    Chapel Hill, North Carolina, United States SPENGA Chapel Hill Part time

    Job Description Job Description Benefits:Employee discountsFlexible scheduleOpportunity for advancementTraining & developmentPosition Summary:A SPENGA front desk manager is a positive, energetic, and efficient individual who warmly welcomes and takes care of members.Qualifications:Strong management and leadership abilitiesPrevious sales experience required;...

  • Hotel Front Desk Agent

    2 days ago

    Chapel Hill, North Carolina, United States Hyatt Hotels Corporation Full time

    Hyatt Hotels Corporation is a global leader in hospitality, known for its commitment to excellence and innovation. The Front Office Associate plays a critical role in delivering exceptional guest experiences and driving business results.This role requires a motivated and enthusiastic individual who can communicate effectively with guests and colleagues...

  • Front Desk Operations Coordinator

    2 days ago

    Chapel Hill, North Carolina, United States Hyatt Full time

    About Us:">Hyatt is committed to creating memorable experiences for our guests. Our Front Office Associates are the first point of contact for our guests, setting the tone for their entire stay.We're seeking highly organized and communicative individuals to join our team as Front Office Associates. In this role, you'll be responsible for managing guest...

  • Front Desk Agent

    3 days ago

    Rock Hill, South Carolina, United States Primo Investments LLC Full time

    Job Description Job Description This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General...

  • Front Office Associate

    2 weeks ago

    Chapel Hill, North Carolina, United States Hyatt Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.   Other duties may include processing forms of payment and responding to guest inquires.  You'll be the...

  • Front Office Associate

    2 days ago

    Chapel Hill, North Carolina, United States Hyatt Hotels Corporation Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...

  • Receptionist

    4 weeks ago

    Chapel Hill, North Carolina, United States H&R Block Full time

    547937BRTitle:ReceptionistOur Company :At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.We strive to...

  • Front Desk Receptionist

    7 days ago

    Rock Hill, South Carolina, United States A Healthy Smile Family and Cosmetic Dentistry Full time

    Job Description Job Description  Job Title: Dental Insurance CoordinatorLocation: Rock Hill, SCJob Type: Full-Time or Part-Time About Us:We are a well-established, patient-focused dental practice in Rock Hill, SC, dedicated to providing high-quality dental care in a comfortable and welcoming environment. Our team of professionals is passionate about...

  • Front Desk Receptionist

    2 weeks ago

    Rock Hill, South Carolina, United States A Healthy Smile Family and Cosmetic Dentistry Full time

    Benefits:401(k)401(k) matchingCompetitive salaryEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceWellness resourcesJob Title: Dental Insurance Coordinator Location: Rock Hill, SC Job Type: Full-Time or Part-TimeAbout Us: We are a well-established, patient-focused dental practice...

  • Customer Service

    2 weeks ago

    Chapel Hill, North Carolina, United States MDO Holdings Full time

    Job DetailsJob LocationChatham - Chapel Hill, NCPosition TypePart TimeJob ShiftAnyJob CategoryCustomer ServiceDescriptionAbout O2 Fitness:O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to...

  • Healthcare Administrative Specialist

    6 days ago

    Chapel Hill, North Carolina, United States Avance Care Full time

    PrioritiesWe prioritize flexibility, resilience, and a growth mindset in our ideal candidate. A related degree and at least three years of Medical Front Desk experience are preferred.If you are passionate about delivering exceptional patient care and joining a growing organization focused on changing the way healthcare is delivered, please submit your...

  • Healthcare Services Associate

    4 days ago

    Chapel Hill, North Carolina, United States Avance Care Full time

    Requirements and QualificationsTo be successful in this role, you should have:A related degree and at least three years of Medical Front Desk experienceStrong verbal and written communication skillsAbility to maintain confidentiality and integrityGrowth mindsetFlexibility and resilience

  • Front Desk Lead

    2 days ago

    Chapel Hill, North Carolina, United States Hyatt Full time

    Serving our guests with care and attentiveness is at the heart of what we do at Hyatt. As a supervisor, you'll play a crucial role in developing and leading a team to deliver exceptional guest experiences.This position oversees a group of associates who handle guest registration and hotel services communication, providing opportunities for interaction and...

  • Receptionist

    7 days ago

    Chapel Hill, North Carolina, United States University of North Carolina Full time

    Posting Information Posting Information Department Ath Smith Center-273100 Career Area Athletics Is this an internal only recruitment? No Posting Open Date 03/20/2025 Application Deadline 03/27/2025 Position Type Permanent Staff (SHRA) Position Title Admin Support Associate - Journey Salary Grade Equivalent GN04 Working Title Receptionist Position Number...

  • Front Office Representative

    2 days ago

    Chapel Hill, North Carolina, United States Hyatt Hotels Corporation Full time

    Hyatt Hotels Corporation is a leader in hospitality, offering a unique work environment that combines exceptional performance with great rewards.The Front Office Associate plays a vital role in creating a memorable guest experience. As a representative of our brand, you will be the face of Hyatt, providing efficient service and meaningful interactions.We are...