Front Desk Supervisor

2 weeks ago

Asheville, United States AutoCamp Full time

Job Type

Full-time

Description

Our new AutoCamp Asheville location is opening soon

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking a Guest Experience aka Front Desk Supervisor to direct and supervise the Front Desk Team to ensure that Autocamp's guests have an exceptional luxury-oriented outdoor experience, and, to care for associate morale, standards, training, and Company profitability. The person in this role will act as the face of Autocamp by providing guests with a positive first and last impression.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations - we call it Outdoor Hospitality.

Sound good? We'd love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

  • Responsible for overseeing the front desk team and supporting the General Manager in ensuring that daily front desk operations are smooth and efficient while maintaining a focus on guest and associate satisfaction.
  • Lead by example: provide high-quality service and uncompromising hospitality towards all customers and associates.
  • Manage a multi-cultural team and lead in a manner that embraces diversity.
  • Partner with Assistant General Manager in the oversight of the Retail shop, responsible for insuring front office team properly stocks and sets the retail area.
  • Interview and hire Associates, then train and develop for technical, hospitality, communication, management, and organizational skills. Guide all associates towards success as it relates customer satisfaction, property business and financial goals.
  • Keep associates informed about daily operations and events.
  • Coordinates and creates schedules weekly based on the occupancy forecast, schedules are to be approved by Assistant Manager and posted each week.
  • Ensure associates are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
  • Monitor associate performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
  • Inform General Manager of Human Resource issues. Manage disciplinary issues with discretion, confidence and in a compassionate manner.
  • Possess a working knowledge of Property Management System (PMS) and downtime procedures. Keep PMS reports current.
  • Ensure that Autocamp standards, operating procedures and policies are in place and followed by associates.
  • Be knowledgeable of all emergency plans and safety practices and know how to act upon them.
  • Report any unusual occurrences immediately to the General Manager.
  • Develop and implement plans that continually improve upon guest satisfaction and associate performance. Respond and follow up on assigned customer care issues.
  • Create memorable check in and check out experiences for guests to encourage repeat visits.
  • Ensure all calls, Guest comments, comment cards and Guest surveys are properly recorded and closed. Use reports to analyze Guest problems and work to reduce and resolve such issues and takes appropriate action to ensure 100% Guest satisfaction.
  • Maintains and improves guest service and courtesy control programs.
  • Manages any guest problem or complaint in a professional and hospitable manner.
  • Ensures that the Front Desk area is maintained in a clean and orderly manner.
  • Conduct monthly department meetings to review new procedures and solicits input from all employees.
  • Attend weekly staff meeting to stay informed of Autocamp business and to inform department supervisors and managers of schedule needs.
  • Ensure best possible average rate and room occupancy.
  • Completes shift end and period end tasks, including review of inventories.
  • Monitors key controls.
  • Monitors delivery of packages for the business and Guests.
  • Know the facilities and hours of operation of the property.
  • Be familiar with sales strategies; communicate daily with the sales coordinator.
  • Performs any other duties as requested by General Manager.
  • Responsible for leading Front Desk Associates and supporting the Assistant General Manager and General Manager in the oversight of the property.
DESIRED SKILLS AND EXPERIENCE
  • Previous experience with hotel PMS and POS systems.
  • Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
  • Experience in front office/guest service operations as a Front Desk Agent, Office Manager or equivalent.
  • Proven experience delivering results through the management of a team.
  • Proficiency in MS Office including Excel, Word and Outlook.
  • Strong management and relational skills.
EDUCATIONAL REQUIREMENTS AND PREFERENCES
  • A High School Diploma or G.E.D certificate is required.
  • Two or more years of progressive and practical experience in a supervisory role is required.
  • Preferred: Bachelor's degree in hotel or hospitality management, business or a related field.
  • Preferred: Experience working in an upscale hospitality environment.
THE RIGHT PERSON WILL....
  • Comfortable working with a wide variety of guests and employees, and able to negotiate through difficult situations.
  • Passion for guest satisfaction and loyalty.
  • Thoroughness and an Attention to Detail.
  • Excellent and Attentive Customer Service.
  • Must be able to work in an indoor and outdoor environment.
  • Ability to work a varied schedule that includes evenings, nights, weekends and holidays.
  • Able to hear well enough to communicate on the phone and in person; and see well enough to work on a computer, read reports and drive.
  • Must be a MacGyver, and able to find solutions when issues arise.


Salary Description

$20/hr Great Benefits & Perks

  • Front Desk Supervisor

    2 weeks ago

    Asheville, United States AutoCamp Full time

    AutoCamp is seeking a Guest Experience aka Front Desk Supervisor to direct and supervise the Front Desk Team to ensure that Autocamps guests have an exceptional luxury-oriented outdoor experience, and, to care for associate morale, standards, traini Front Desk, Supervisor, General Manager, Office Manager, Hospitality, Operations

  • Front Desk Supervisor

    3 days ago

    Asheville, United States Embassy Suites Asheville Full time

    Job DescriptionJob DescriptionAbout Us:Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up. This flagship hotel features a modern design, 188...

  • Front Desk Supervisor

    2 weeks ago

    Asheville, United States AutoCamp Full time

    Job Type Full-timeDescriptionOur new AutoCamp Asheville location is opening soon! Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. AutoCamp is seeking a Guest Experience aka Front Desk Supervisor to direct and...

  • Front Desk Supervisor

    7 days ago

    Asheville, United States The Foundry Hotel Asheville, Curio Collection Full time

    Raines Co. - Your Future is Now Position Summary: The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture...

  • Front Desk Supervisor

    5 days ago

    Asheville, United States The Foundry Hotel Asheville, Curio Collection Full time

    Job DescriptionJob DescriptionRaines Co. - Your Future is NowPosition Summary:  The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities.We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to...

  • Village Hotel Front Desk Supervisor

    1 week ago

    Asheville, United States The Biltmore Company Full time

    ** Village Hotel Front Desk Supervisor - Flex** **Job Category****:** Lodging **Requisition Number****:** VILLA007951 Showing 1 location **Job Details** **Description** The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: A position working an...

  • Weekend Front Desk Associate

    4 weeks ago

    Asheville, United States Gold's Gym International, Inc. Full time

    Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front Desk Associate, Front Desk, Associate, Weekend, Restaurant

  • Inn Front Desk Supervisor

    1 month ago

    Asheville, United States The Biltmore Company Full time

    ** Inn Front Desk Supervisor - Full Time** **Job Category****:** Lodging **Requisition Number****:** INNFR007982 Showing 1 location **Job Details** **Description** The starting pay range for this position begins at $19.06/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging...

  • Night Auditor

    5 days ago

    Asheville, United States Biltmore Farms, LLC Full time

    Job DescriptionJob DescriptionThe DoubleTree by Hilton-Asheville Biltmore location, where this position is based, is expected to permanently close in summer 2025 for a future redevelopment project. This position is time-limited due to the expected closure of this hotel property.Transfers to one of three other Biltmore Farms hotels may be available to hired...

  • Early Morning Front Desk Associate

    4 weeks ago

    Asheville, United States Gold's Gym International, Inc. Full time

    Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. - Provides security and control to the front door and retail area of the faci Operations Supervisor, Front Desk Associate, Associate, Front Desk, Restaurant, Hotel

  • Front Desk Receptionist

    1 week ago

    Asheville, United States Asheville City Schools Full time

    The Front Desk Receptionist is a district professional who will perform a variety of clerical and administrative support duties. The individual will contribute to effective, prompt, and courteous handling of inquiries and visitors to the ACS Educatio Receptionist, Front Desk, Operations, Education, Business Services, Instruction

  • Weekend Front Desk Associate

    5 days ago

    Asheville, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionPosition: Front Desk AssociateOverview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various...

  • Front Desk Manager OEM/HM

    3 weeks ago

    Asheville, United States Crestline Hotels & Resorts, Inc. Full time

    The Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, concierge (if applicable). The Front Desk Manager is resp Manager, Front Desk, Front Desk Manager, Office Manager, Staffing, Hotel

  • Front Desk Health Receptionist

    2 weeks ago

    Asheville, United States Triangle Visions Optometry Full time

    Job DescriptionJob DescriptionAre you a great communicator with an interest in healthcare? Bring your attention to detail and join the Triangle Visions team today in this Front Desk Health Receptionist job in our Asheville, NC location.  As a Front Desk Health Receptionist, you would be expected to maintain a professional and friendly attitude as you...

  • Front Desk Associate

    2 weeks ago

    Asheville, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionOverviewThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed...

  • Front Desk Assistant

    7 days ago

    Asheville, United States PrideStaff- Asheville Full time

    Job DescriptionJob DescriptionFront Desk Assistant – Asheville – Up to $20.00/hr.PrideStaff is recruiting for a Front Desk Assistant. We are looking for a capable and friendly front office assistant for an accounting company located in Asheville, NC. Duties and Responsibilities:Assists with overseeing reception area --- greeting guests, answering...

  • Front Desk Assistant

    6 days ago

    Asheville, North Carolina, United States PrideStaff Full time

    Front Desk Assistant – Asheville – Up to $20.00/hr.PrideStaff is recruiting for a Front Desk Assistant. We are looking for a capable and friendly front office assistant for an accounting company located in Asheville, NC. Duties and Responsibilities:Assists with overseeing reception area --- greeting guests, answering telephone, and routing visitors...

  • Closing Shift Front Desk Associate

    5 days ago

    Asheville, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionClosing Shift Sunday and Monday with more possibilities.Position: Front Desk AssociateOverview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about...

  • Front Desk Associate

    5 days ago

    Asheville, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionBenefits:Free Gold's Gym Membership to over 13 locations in the Carolinas!15% Employee Discount on Clothing and Products401K benefitsAbility to earn extra income in commissions and bonusesOverviewThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front...

  • Front Desk Supervisor

    7 days ago

    Asheville, United States Biltmore Farms, LLC Full time

    The DoubleTree by Hilton-Asheville Biltmore location, where this position is based, is expected to permanently close in summer 2025 for a future redevelopment project. This position is time-limited due to the expected closure of this hotel property. Transfers to one of three other Biltmore Farms hotels may be available to hired associates in advance of the...